Customer Service Director

3 weeks ago


Cincinnati, Ohio, United States StandardAero Full time

About Us:

StandardAero is a leading provider of MRO services and customized solutions in the aerospace field. With over a century of proven excellence, we have become an industry leader.

Job Description:

We are seeking a dynamic and experienced Customer Service Director to lead and oversee the strategic planning, execution, and optimization of our Customer Service function. The successful candidate will develop and implement effective customer service strategies, processes, and policies to ensure the highest level of customer satisfaction.

Responsibilities:

  • Develop, implement, and execute strategies to improve customer satisfaction, loyalty, and retention
  • Provide visionary leadership, mentorship, and guidance to a diverse team of customer service representatives
  • Foster strong partnerships and collaboration with senior leaders to drive holistic business success
  • Analyze customer feedback and data to identify areas for improvement and innovation
  • Handle escalated customer issues and complaints, providing solutions in a timely manner
  • Develop and maintain business relationships with customers
  • Manage Trade Working Capital (TWC) by reducing shipped-not-invoiced and aged work-in-progress measures of performance
  • Act as a liaison between customers and operations regarding contractual requirements

Requirements:

  • Bachelor's degree in Business Administration or a related field
  • Proven experience in a senior customer service role with a minimum 10 years of progressive leadership experience
  • Strong strategic thinking, problem-solving, and decision-making skills
  • Excellent interpersonal, communication, and team-building abilities
  • Experience in a fast-paced, dynamic industry is highly desirable
  • Strong analytical skills with ability to use data to drive insights and decisions

Benefits:

  • Estimated salary: $120,000 - $150,000 per year
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Why Join Us?

At StandardAero, we offer a supportive environment that celebrates diversity and inclusivity. We invite you to bring your authentic self to our team and experience our welcoming culture.


  • Food Service Director

    2 weeks ago


    Cincinnati, Ohio, United States Superior Talent Source Full time

    Food Service DirectorWe are seeking a results-driven Food Service Director to lead our restaurant operations and drive sales and revenue growth. The ideal candidate will have experience in managing restaurants, excellent leadership skills, and a passion for delivering exceptional customer experiences.Key responsibilities include:Quality Control: Maintain...


  • Cincinnati, Ohio, United States Waterco of the Central States, Inc. Full time

    Job OverviewThe Service Operations Director role at Waterco of the Central States, Inc. is a critical position that oversees the daily operations of our service team. This individual will be responsible for ensuring seamless delivery of services to our customers while maintaining high levels of productivity and efficiency.


  • Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job Title: Customer Experience Director">This role focuses on delivering an exceptional member experience, upholding the integrity and security of staff files, and providing backup support for employees.">Responsibilities:">Assist in emergency medical situations, detail tanning beds, and run necessary reports.Oversee the safety of employees, members, and...


  • Cincinnati, Ohio, United States Ohio Living Full time

    As the Environmental Services Director, you will be responsible for leading our housekeeping and laundry teams in providing exceptional service to our residents and patients. You will develop and implement strategies to improve efficiency, quality, and customer satisfaction.Key Responsibilities:Lead and manage housekeeping and laundry teamsDevelop and...


  • Cincinnati, Ohio, United States Encore Technologies Full time

    Role OverviewWe are seeking a highly skilled Infrastructure Services Director to drive the success of our Infrastructure Managed Services (IMS) team. This role combines technical expertise with leadership responsibilities, ensuring seamless delivery of managed services to our customers.Main ResponsibilitiesLead technical teams in delivering backup and...


  • Cincinnati, Ohio, United States TyTek Full time

    Job OverviewThe TyTek Group is seeking a highly skilled Manufacturing Customer Service Coordinator to join our team in West Chester, OH.Key ResponsibilitiesOversee customer relationships and ensure smooth communication with 200+ existing customers.Arrange all shipping and manage customs clearances for timely and compliant delivery of products.Manage...


  • Cincinnati, Ohio, United States Spring Grove Full time

    About the RoleAs a Funeral Services Director at Spring Grove, you will lead and mentor our Family Service Advisors, ensuring exceptional service delivery that reflects our commitment to families. You will work closely with the Vice President of Sales and other managers across all Spring Grove locations, contributing to our shared mission of serving families...


  • Cincinnati, Ohio, United States Envision Ohio Full time

    Assistant Director RoleAs a key member of the Envision Ohio team, the Assistant Director of Supported Living will be responsible for overseeing the day-to-day operations of our Supported Living program. This includes supervising Care Coordinators and their staff, ensuring service quality at assigned locations, and assisting with setting up and supervising...


  • Cincinnati, Ohio, United States Envision Ohio Full time

    About the RoleThe Assistant Director of Supported Living is a leadership position responsible for supervising several Care Coordinators and their staff. The ideal candidate will have a strong background in supporting individuals with disabilities, experience in management and leadership, and excellent technical skills.Job ResponsibilitiesThis role involves...


  • Cincinnati, Ohio, United States Butterfly Support Services Full time

    About Our TeamWe at Butterfly Support Services are a multidisciplinary team of experts dedicated to providing comprehensive treatment for mental health concerns.We are seeking an experienced Program Director to join our team. As a Program Director, you will play a critical role in the overall direction, coordination, and evaluation of staff.This is a...


  • Cincinnati, Ohio, United States Compass Group, North America Full time

    We are looking for a talented Food Service Director to join our team at Compass Group, North America.The ideal candidate will have a strong background in foodservice operations, with experience in menu planning, inventory management, and staff supervision.This is an exciting opportunity to lead a dynamic culinary team and contribute to the success of our...


  • Cincinnati, Ohio, United States Spring Grove Full time

    Job OverviewThe Family Services Director role at Spring Grove Family is a meaningful leadership position that requires experience in cemetery services. As a leader, you will mentor and guide our Family Service Advisors to ensure exceptional service delivery.This position plays a crucial role in upholding our legacy and educating the community about...

  • Store Director

    3 days ago


    Cincinnati, Ohio, United States PCRK Group Full time

    Join Our Team as a Store Director:The PCRK Group is a fast-paced and dynamic organization committed to helping people feel their best. We are seeking an experienced General Manager to lead our Colerain store and drive success in sales, service, and operational excellence.About the Position:This role offers a competitive salary range of $50,000 - $60,000...

  • Accounting Director

    3 days ago


    Cincinnati, Ohio, United States Abacus Service Corporation Full time

    About the PositionWe are seeking an experienced Accounting Director to lead our accounting team and ensure that our financial operations are running smoothly and efficiently. The successful candidate will have a strong background in accounting and finance, as well as excellent leadership and communication skills.


  • Cincinnati, Ohio, United States Recovery Center of Ohio, LLC Full time

    We are looking for a highly qualified individual to serve as our Director of School Services. This role is responsible for ensuring that our students receive high-quality education and support services.Key Responsibilities:Develop and implement educational programs that meet the needs of our studentsLead a team of educators and support staff to provide a...

  • Fitness Director

    2 weeks ago


    Cincinnati, Ohio, United States Crunch - Fitness Gurus Full time

    Job Title: Fitness DirectorWe are seeking an experienced and motivated Fitness Director to join our team at Crunch - Fitness Gurus. The ideal candidate will have a passion for fitness and a strong background in teaching exercise classes.Salary: $45,000 - $60,000 per yearIn this role, you will be responsible for leading our group fitness classes, developing...


  • Cincinnati, Ohio, United States The Building People Full time

    About The PositionWe are seeking a Director of Engineering Services to join our team at The Building People in Cincinnati, OH. The ideal candidate will have proven ability to lead a maintenance program for commercial facilities with experience in using a CMMS and familiar with Building Automation Systems (BAS).The salary for this position is $100,000 -...


  • Cincinnati, Ohio, United States ITA Audio Visual Solutions Full time

    Job OverviewITA Audio Visual Solutions is seeking a highly skilled Technical Director to lead our audio visual operations. This role involves overseeing the planning and execution of events, ensuring seamless delivery and exceeding customer expectations.The ideal candidate will have excellent leadership skills, technical expertise, and the ability to work...


  • Cincinnati, Ohio, United States Uptown Rental Properties LLC Full time

    Job DetailsWe are looking for a highly skilled Resident Services Director to join our team at Uptown Rental Properties LLC. This role involves acting as the primary liaison between property managers and residents to ensure effective property management and maintain a high-quality resident experience.Salary: $21-$24/hour, including benefits such as medical,...


  • Cincinnati, Ohio, United States Luminary Hospice Full time

    About the RoleThe Director of Clinical Services will oversee the development and implementation of clinical policies, procedures, and standards of care. This individual will lead a team of healthcare professionals in delivering exceptional patient care, promoting a culture of excellence, and fostering strong relationships with patients, families, and...