Customer Service Director
3 weeks ago
About Us:
StandardAero is a leading provider of MRO services and customized solutions in the aerospace field. With over a century of proven excellence, we have become an industry leader.
Job Description:
We are seeking a dynamic and experienced Customer Service Director to lead and oversee the strategic planning, execution, and optimization of our Customer Service function. The successful candidate will develop and implement effective customer service strategies, processes, and policies to ensure the highest level of customer satisfaction.
Responsibilities:
- Develop, implement, and execute strategies to improve customer satisfaction, loyalty, and retention
- Provide visionary leadership, mentorship, and guidance to a diverse team of customer service representatives
- Foster strong partnerships and collaboration with senior leaders to drive holistic business success
- Analyze customer feedback and data to identify areas for improvement and innovation
- Handle escalated customer issues and complaints, providing solutions in a timely manner
- Develop and maintain business relationships with customers
- Manage Trade Working Capital (TWC) by reducing shipped-not-invoiced and aged work-in-progress measures of performance
- Act as a liaison between customers and operations regarding contractual requirements
Requirements:
- Bachelor's degree in Business Administration or a related field
- Proven experience in a senior customer service role with a minimum 10 years of progressive leadership experience
- Strong strategic thinking, problem-solving, and decision-making skills
- Excellent interpersonal, communication, and team-building abilities
- Experience in a fast-paced, dynamic industry is highly desirable
- Strong analytical skills with ability to use data to drive insights and decisions
Benefits:
- Estimated salary: $120,000 - $150,000 per year
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Why Join Us?
At StandardAero, we offer a supportive environment that celebrates diversity and inclusivity. We invite you to bring your authentic self to our team and experience our welcoming culture.
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