Patient Care Coordinator

2 weeks ago

Clarksville, Tennessee, United States Tennessee Orthopaedic Alliance Full time

Position Title: Patient Service Representative

Job Type: Full-time

Overview: The Patient Service Representative serves as the welcoming and supportive presence at Tennessee Orthopaedic Alliance, being the initial point of contact for patients and their families. This role is essential in establishing a positive atmosphere for patient visits by providing professional and compassionate assistance as patients arrive for their appointments.

Key Responsibilities:

  • Deliver outstanding customer service and prioritize patient satisfaction to ensure every interaction is a positive experience.
  • Collaborate effectively with clinical staff and administrative colleagues to foster a cohesive and high-performing team environment.
  • Confirm and update patient demographic information upon arrival.
  • Process insurance information accurately, including scanning insurance cards and driver's licenses.
  • Input referrals into the system and associate them with the correct case.
  • Collect necessary payments, including copayments, coinsurances, deductibles, and outstanding balances.
  • Prepare clinics for daily appointments and print relevant documentation.
  • Create and maintain accurate records of patient appointments or encounters.
  • Ensure timely and precise entry of all documentation.
  • Schedule follow-up appointments as required.

Qualifications:

  • Patient-Centric Focus: Respond promptly and empathetically to patient needs, striving to exceed expectations and manage challenging situations with professionalism.
  • Team Collaboration: Balance individual and team responsibilities, valuing diverse perspectives and contributing to a positive team atmosphere.
  • Effective Communication: Communicate clearly and professionally in all interactions, actively listening and providing informative responses.
  • Problem-Solving Skills: Identify and resolve issues efficiently, gathering and analyzing information to develop suitable solutions.
  • Productivity: Meet or surpass organizational productivity standards, ensuring timely completion of tasks with attention to detail.
  • Technical Proficiency: Demonstrated skill in Microsoft Office applications, with experience in electronic health records being advantageous.
  • Reliability: Consistently arrive on time and ensure responsibilities are managed during absences.
  • Experience: Previous experience in a healthcare or customer service setting is preferred but not mandatory.
  • Education: A High School Diploma is required; a Bachelor's Degree is preferred.

Work Environment: The Tennessee Orthopaedic Alliance team is dedicated to creating a positive work atmosphere characterized by collaboration, job satisfaction, and engagement. Patient Service Representatives may work at the front desk of clinics and may also assist as Greeters, guiding patients to their destinations. The clinics experience a high volume of patients, which can create a fast-paced environment with moderate to loud noise levels due to staff interactions.

Equal Opportunity Employer: Tennessee Orthopaedic Alliance is committed to diversity and inclusion in the workplace. We conduct drug screenings and background checks on candidates who accept employment offers.

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