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Patient Registration Coordinator

2 months ago

Clarksville, Tennessee, United States Tennova Healthcare - Clarksville Full time

The Healthcare Registration Specialist has the primary responsibility of registering each patient as they present to the healthcare facility. This position is responsible for obtaining complete and accurate demographic and insurance information for each patient in any and/or all registration settings - Emergency Department, Outpatient, Admissions and Pre-Registration. The position must also meet healthcare guidelines as they relate to the collection of patient deductibles, co-payments and/or coinsurance requirements while maintaining exemplary customer service standards.

Key Responsibilities:

  • Obtain complete and accurate demographic and insurance information for each patient
  • Meet healthcare guidelines for patient deductibles, co-payments and/or coinsurance requirements
  • Provide exemplary customer service to patients and their families
  • Work effectively in a fast-paced, ever-changing environment
  • Utilize medical terminology to communicate with patients and healthcare staff

Requirements:

  • 1-2 years prior experience in the healthcare industry preferred
  • 1 year previous registration experience preferred
  • Ability to communicate verbally and in writing to all patients, patients' families, co-workers and all hospital departments and/or patient care floors
  • Good organizational and customer service skills
  • Proficiency in use of computers, printers, fax machines, credit card machines and scanners