Patient Services Coordinator

2 weeks ago


Clarksville, Tennessee, United States AHAVA HEALTHCARE OF CLARKSVILLE Full time
About the Role

Ahava Healthcare of Clarksville is in search of a dedicated Front Desk Receptionist,

who will oversee the management of the switchboard and paging systems, warmly welcome visitors, provide directions to residents and guests, and assist with clinical operations.

Key Responsibilities:

This facility values teamwork among staff and aims to create a welcoming environment for its residents. The following responsibilities are essential but not exhaustive:
  • Manage the paging and telephone systems as necessary.
  • Answer incoming calls, assess the nature of inquiries, and direct callers to the appropriate personnel or department professionally.
  • Handle inquiries and disseminate information in line with established protocols.
  • Welcome visitors and guide them to the correct office or resident room.
  • Conduct pre-screening procedures (COVID-19) for all staff and visitors entering or leaving the facility.
  • Provide directions and information to visitors, guests, residents, and sales representatives.
  • Assist with administrative tasks as needed, including typing, filing, and account posting.
  • Receive, sort, and distribute mail as instructed.
  • Operate office equipment such as copiers and other machines as required.
  • Participate in educational programs to fulfill facility training requirements.
  • Understand and apply Standard Precautions, Exposure Control Plans, and Fire Drill & Evacuation Procedures.
  • Maintain confidentiality regarding resident and facility records.
  • Ensure the protection of residents from neglect, mistreatment, and abuse.
  • Safeguard the personal belongings of residents.
Qualifications:
  • Strong communication and customer service abilities.
  • Genuine compassion for and interest in elderly and disabled individuals in a healthcare setting.
  • Adhere to Residents' Rights and Facility Policies and Procedures.
  • Perform job tasks within the outlined physical demand requirements.
  • Execute Essential Duties as specified above.
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