Production Support Specialist

7 days ago


New York, New York, United States TechnoGen Full time

Job Title: Production Support Specialist

Job Summary: We are seeking a highly skilled Production Support Specialist to join our team at TechnoGen. The successful candidate will be responsible for providing top-notch support to our clients, resolving real-time customer-facing problems, and collaborating with internal teams to ensure seamless project execution.

Key Responsibilities:

  • Resolving real-time customer-facing problems on a service desk queue
  • Monitoring product bug queues to validate, triage, and prioritize fixes
  • Learning internal systems and data flows, and documenting triage steps as needed
  • Developing a broad knowledge base to serve as the business go-to individual as issues or questions arise
  • Analyzing and modifying Salesforce metadata (fields, objects, email templates, reports, and declarative automation)
  • Performing source system analysis and requirements gathering with internal/external customers

Requirements:

  • 1-2 years of technology experience as a business analyst
  • Proficiency in Salesforce
  • Knowledge of SQL
  • Understanding of data and its relation to ecosystems

About Us: TechnoGen is an Equal Opportunity/Affirmative Action Employer. We are committed to providing a diverse and inclusive work environment that values and respects all employees.



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