Customer Support and Community Engagement Specialist

2 days ago


New York, New York, United States Lingvano GmbH Full time
Company Overview

Lingvano GmbH is a pioneering organization dedicated to bridging language barriers and fostering connections between Deaf and hearing communities. Our mission-driven approach has led to the development of user-friendly sign language lessons and Deaf culture resources.

Job Description

We are seeking a skilled Customer Support and Community Engagement Specialist to join our team in the United States. This full-time, permanent position offers a competitive salary of $44,800 per annum (based on 40 hours/week at $22/hour), with opportunities for professional growth and development.

This role will play a crucial part in building a stronger and more satisfied community of learners, leveraging customer support tools like Freshdesk to resolve issues efficiently. The successful candidate will also proactively identify and respond to customer support topics on social media platforms, promoting user-generated content to foster engagement within the community.

Apart from resolving customer inquiries, this role requires staying up-to-date with the latest trends in community development and customer support to continuously improve strategies. Collaboration with cross-functional teams and contributing to strategic initiatives will be essential in this position.

Requirements
  • Familiarity with online support tools like Freshdesk or Zendesk.
  • Experience with social media platforms such as Facebook, Instagram, and TikTok, and community platforms like Discord and Slack.
  • Strong organizational, project management, and problem-solving skills.
  • Excellent written communication skills and ability to adapt style to company tone and brand identity.
  • Self-starter with a detail-oriented mindset.
Benefits
  • The opportunity to contribute to a successful brand with a clear social impact.
  • A flexible working scheme that allows you to choose your working hours.
  • Up to 10% of your weekly working time for personal and professional development, plus a learning and development budget.


  • New York, New York, United States Saatva Full time

    Unlock Your PotentialJoin Saatva, America's #1 online luxury mattress brand, as a Customer Engagement Specialist and contribute to our mission of delivering world-class sleep experiences. As a Viewing Room Retail Sales Associate or 'Sleep Guide', you will provide personalized support to customers, blending corporate call center expertise with in-person...


  • New York, New York, United States Capital One Careers Full time

    Company OverviewCapital One is a leading financial institution dedicated to empowering individuals and communities to achieve their goals. Our mission is to move dreams forward, and we're committed to creating a workplace where our team members can thrive.SalaryThe estimated annual salary for this role in New York City is between $45,000 and $65,000,...


  • New York, New York, United States Lingvano GmbH Full time

    About LingvanoLingvano is a company dedicated to breaking down language barriers and building bridges between Deaf and hearing people. Our mission is to create easy-to-use sign language and Deaf culture lessons that cater to the needs of our diverse community.Job DescriptionWe are seeking a Community Engagement Specialist to help us build a stronger and more...


  • New York, New York, United States GRAMEEN AMERICA Full time

    We are seeking a highly motivated and detail-oriented Business Development and Community Engagement Specialist to join our team at Grameen America. This role is an exciting opportunity to make a meaningful impact in the lives of low-income entrepreneurial women.About Us:Grameen America is the fastest growing microfinance nonprofit organization in the United...


  • New York, New York, United States Village Care Full time

    Job OverviewVillageCare is seeking a highly motivated Community Engagement Specialist to join our team. This full-time role requires strong communication skills, organizational abilities, and problem-solving expertise.Job ResponsibilitiesEstablish relationships with members through outbound communications via phone calls and mail correspondence.Ensure...


  • New York, New York, United States City of New York Full time

    Estimated Salary: $70,000 - $90,000 per yearAbout the RoleWe are seeking a highly motivated Community Outreach and Engagement Specialist to join our team at the City of New York. This role is an exciting opportunity to make a meaningful impact in our community.Company OverviewThe Bronx District Attorney's Office is committed to serving the 1.4 million...


  • New York, New York, United States PMI (Project Management Institute) Full time

    Project Management Institute, Inc. is a leading global association for project management professionals.Job Description:We are seeking an experienced Community Engagement Specialist to support the day-to-day operations of our North American community segments.The ideal candidate will have a strong background in community management, exceptional...


  • New York, New York, United States Valnet Concept Full time

    Job DescriptionWe are seeking an Aviation Community Engagement Specialist to join our team at Valnet Concept. In this role, you will be responsible for engaging with our aviation community across various platforms, fostering meaningful discussions, and ensuring our readers feel informed, valued, and connected to the latest in aviation.Key...


  • New York, New York, United States PMI USA Full time

    About Us">At PMI USA, we are dedicated to creating a world where projects improve the lives of people and society. We believe that community engagement is key to achieving this vision. As a Community Engagement Specialist, you will play a vital role in fostering meaningful connections with our members and driving growth across various community...


  • New York, New York, United States Lingvano GmbH Full time

    About Lingvano:We are a pioneering company dedicated to breaking down language barriers and building bridges between Deaf and hearing individuals. Our mission is to create accessible sign language and Deaf culture lessons that empower users worldwide.Role OverviewAs we approach our 3 millionth learner milestone, we seek a highly skilled Community and...


  • New York, New York, United States City of New York Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Community Associate to join our team at the City of New York. As a key member of our organization, you will play a vital role in supporting community engagement initiatives and ensuring that the needs of our constituents are met.


  • New York, New York, United States Inizio Engage Full time

    Inizio Engage is a strategic partner that specializes in healthcare engagement solutions. Our mission is to improve treatment outcomes by providing patients, payers, people, and providers with the medicines, knowledge, and support they need.We are seeking an experienced Clinical Educator to join our team as a Healthcare Engagement Specialist. In this role,...


  • New York, New York, United States Center for Justice Innovation Full time

    The Center for Justice Innovation is a leading community justice organization that centers safety and racial justice. We strive to create stronger, healthier, more just communities through innovative solutions.About the RoleWe are seeking a highly motivated Community Partnerships Coordinator to support the expansion of our partnership network and liaison...


  • New York, New York, United States Lingvano GmbH Full time

    About Lingvano GmbH:We aim to bridge language gaps between Deaf and hearing individuals through accessible sign language lessons and cultural content.This role plays a pivotal part in our mission, as we seek a dedicated Community and Customer Support Lead. As a socially responsible company with a strong focus on diversity, we welcome applicants from diverse...


  • New York, New York, United States Pickle Full time

    About PicklePickle is a pioneering rental marketplace revolutionizing the fashion industry by making sustainable and affordable clothing accessible to everyone. Our unique peer-to-peer model enables users to rent clothes directly from one another, promoting environmentally friendly consumption habits.Job SummaryWe are seeking an enthusiastic and...


  • New York, New York, United States HumanEdge Full time

    Opportunity OverviewWe are seeking a dedicated Gerontology Specialist to join our team at HumanEdge as a Resident Engagement Coordinator in Riverdale, Bronx, NY.About the RoleThis is an exciting opportunity to make a meaningful impact in the lives of older adults by implementing and coordinating vibrant lifestyle and wellness programs that foster engagement...


  • New York, New York, United States City of New York Full time

    About the RoleThe City of New York is seeking a skilled Neighborhood Engagement Specialist to join our team. In this role, you will be responsible for engaging with residents and community stakeholders in and around the shelter, promoting positive relationships and addressing quality of life issues.This is a unique opportunity to make a meaningful impact on...


  • New York, New York, United States NYC Health Hospitals Full time

    Job SummaryThe Community Associate will perform responsible work in various community programs, providing liaison functions between City agencies, community organizations, and the individuals they represent. This role requires a person-centered approach that exemplifies ICARE values.Key ResponsibilitiesProvides and improves community services by performing...


  • New York, New York, United States Community Preservation Corporation Full time

    About the RoleWe are seeking a skilled Mortgage Support Specialist to join our team at the Community Preservation Corporation. As a key member of our mortgage origination department, you will play a critical role in ensuring the smooth execution of loan transactions.Key Responsibilities:Provide due diligence support for the origination, closing and...


  • New York, New York, United States Takeda Full time

    About the RoleThe Scientific Engagement Specialist is a field-based, external customer-facing member of our US therapeutic area medical unit team responsible for analyzing and disseminating scientific data, acquiring customer insights, fostering expert networks, and connecting customers to Takeda to advance medical strategy and improve patient outcomes.Your...