Customer Support and Community Engagement Specialist
2 days ago
Lingvano GmbH is a pioneering organization dedicated to bridging language barriers and fostering connections between Deaf and hearing communities. Our mission-driven approach has led to the development of user-friendly sign language lessons and Deaf culture resources.
Job DescriptionWe are seeking a skilled Customer Support and Community Engagement Specialist to join our team in the United States. This full-time, permanent position offers a competitive salary of $44,800 per annum (based on 40 hours/week at $22/hour), with opportunities for professional growth and development.
This role will play a crucial part in building a stronger and more satisfied community of learners, leveraging customer support tools like Freshdesk to resolve issues efficiently. The successful candidate will also proactively identify and respond to customer support topics on social media platforms, promoting user-generated content to foster engagement within the community.
Apart from resolving customer inquiries, this role requires staying up-to-date with the latest trends in community development and customer support to continuously improve strategies. Collaboration with cross-functional teams and contributing to strategic initiatives will be essential in this position.
Requirements- Familiarity with online support tools like Freshdesk or Zendesk.
- Experience with social media platforms such as Facebook, Instagram, and TikTok, and community platforms like Discord and Slack.
- Strong organizational, project management, and problem-solving skills.
- Excellent written communication skills and ability to adapt style to company tone and brand identity.
- Self-starter with a detail-oriented mindset.
- The opportunity to contribute to a successful brand with a clear social impact.
- A flexible working scheme that allows you to choose your working hours.
- Up to 10% of your weekly working time for personal and professional development, plus a learning and development budget.
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