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Store Operations Supervisor

2 months ago

Mission Viejo, United States Jack in the Box Full time

Position Overview

Advance your career with us by exploring this pivotal role. As an Assistant Manager, you will oversee the daily operations of the restaurant, working closely with or in the absence of the Restaurant Manager. Your role will involve making informed management decisions while ensuring adherence to the Service Profit Chain (SPC) and Brand Promise. Your primary focus will be on delivering exceptional internal and external service, driving restaurant sales and profitability, and ensuring compliance with all relevant policies and regulations.

Key Responsibilities:

- Internal Service Excellence: Responsible for recruiting, selecting, training, and evaluating restaurant staff. Monitor staffing levels to ensure adequate development and talent; implement training systems for all employees; identify and nurture internal candidates for advancement. Collaborate with the restaurant team to ensure the successful execution of the Service Profit Chain and maintain a welcoming, safe, and clean environment. Recognize and reward high-performing employees, while adhering to all labor laws and regulations.

- External Service Quality: Manage daily operations to achieve superior restaurant performance. Ensure guests receive an outstanding experience by effectively training staff and holding the team accountable for delivering high-quality service and food. Regularly review and adjust practices to enhance guest satisfaction, while maintaining visibility and interaction with guests to address concerns promptly and professionally.

- Profit Maximization: Collaborate with the Restaurant Manager to analyze operational and financial performance, identifying trends and developing action plans for improvement. Utilize data to drive business results and ensure adherence to budgetary goals. Develop strategies to enhance restaurant sales and profitability by leveraging the Service Profit Chain.

Selection Criteria:

- Culture Promotion: Exhibit a strong passion for the business and uphold the values of Jack in the Box. Manage with integrity and foster a culture of respect and ethical behavior among employees and guests. Maintain composure under pressure and effectively resolve conflicts.

- Training and Development: Serve as a motivational role model, providing effective training and coaching to employees. Identify potential leaders and support their growth for advancement within the organization. Ensure timely and constructive performance feedback is provided to all team members.

- Guest-Centric Focus: Demonstrate a commitment to delivering a high-quality guest experience. Understand guest perspectives and consistently strive to exceed their expectations through exceptional service.

- Food Safety and Quality: Maintain a strong focus on food quality and safety standards, ensuring cleanliness and adherence to health regulations. Effectively utilize systems to uphold operational excellence.

- Business Acumen: Adapt to changing demands and priorities while maintaining a sense of urgency. Make informed decisions based on experience and established policies, while demonstrating strong organizational skills.

Qualifications:

Education: High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

Experience: Minimum of 1 year as a Shift Leader or 1 year as an Assistant Manager in a customer service environment for internal candidates; external candidates should have at least 3 years of relevant experience with P&L responsibility.

Skills: Must be at least 18 years old; complete required training and certifications. Strong communication, analytical, and organizational skills are essential. Proficiency in computer applications and a valid driver's license are required.

Physical Requirements: Ability to stand and walk for the majority of the shift; lift and carry weights between 10-65 lbs; move freely throughout the restaurant; operate restaurant equipment; and use a computer keyboard.

Reasonable Accommodation: Jack in the Box, Inc. is committed to providing reasonable accommodations for qualified individuals with disabilities to ensure equal employment opportunities.