Amusement Department Supervisor

1 week ago

Mission Viejo, California, United States Round One Entertainment Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Amusement Supervisor to join our team at Round One Entertainment Inc. As an Amusement Supervisor, you will be responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. This includes providing excellent customer service, assisting department employees in problem-solving, and implementing all company policies and procedures.

Key Responsibilities
  • Under the direction of the Amusement Manager and/or General Manager, achieve departmental sales goals through the efficient execution of Company policies.
  • Be on the floor to provide personal sales support and troubleshoot amusement department issues at least 90% of the time. (100% on busy times of weekends)
  • Control payout ratios of crane operations by remaining highly attentive to payout numbers as well as the actual customers.
  • Conduct tills checks, refunds, credit, and ticket adjustments in accordance with the company policy.
  • Conduct opening and closing department procedures.
  • Complete all amusement-related reports assigned by the AM Manager & corporate office.
  • Assist the Amusement Manager and/or General Manager in planning and preparing work schedules and assignments of employees to specific duties.
  • Assist the Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis to ensure adequate availability of products.
  • Under the direction of the Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policies.
  • Ensure compliance of employees with established security, sales, and safety procedures and practices.
  • Assist the Amusement Manager to ensure all store amusement employees are properly trained.
  • Assist other departments as needed, cross-train for basic understanding of all departments.
  • Attend all department & store meetings as assigned by the General Manager/Amusement Manager.
Requirements

Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail, or hospitality industries but not required.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits

Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

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