Senior Customer Relationship Manager

6 days ago

Dallas, Texas, United States Draeger Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Relationship Manager to join our team at Draeger. As a key member of our sales and customer success team, you will be responsible for building and maintaining strong relationships with our customers in the Neonatal Care Solutions space.

Key Responsibilities
  • Act as the customer's advocate to drive business growth in the US market for the Neonatal Care Solutions with Sales Executives, Business Development and Marketing Teams to align strategies with customer needs and market trends.
  • Cultivate robust, enduring relationships with both existing and newly acquired customers, fostering strong product adoption by maintaining regular communication and promptly addressing concerns with tailored solutions that address individual requirements.
  • Strategically prioritize and manage a diverse array of company and customer activities and inquiries, ensuring timely resolution of implementation issues and requests to enhance customer satisfaction and retention.
  • Effectively plan and prioritize a high volume of Draeger and customer activities and requests to manage customer implementation issues / requests, following through in a timely manner.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
  • Work closely with customers to maximize their use of Draeger Neonatal Care Solutions, consistently providing exceptional value while pinpointing opportunities for ongoing enhancement to bolster their sustained success, reinforce Draeger brand loyalty, and ultimately drive increased revenue for Draeger.
  • Closely monitor customer goals which creates the opportunity to introduce more and/or new products or services. Identify and forecast expansion opportunities and partner with respective Sales Executives to successfully close such opportunities.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in customer engagement, customer implementation, consulting, business development, sales or related field.
  • Account management, clinical sales or applications experience is a plus.
  • Project management skills for technology adoption is a plus.
  • Change management training with previous experience on large projects in a hospital or IDN setting is a plus.
  • Strong understanding of value drivers in recurring business models.
  • Excellent written, verbal, presentation, and phone communication skills.
About Draeger

Draeger is a leading global provider of medical and safety technology. Our products and solutions are used in hospitals, fire departments, and industrial settings around the world. We are committed to turning technology into ›technology for life‹. Our employees are passionate about making a difference in people's lives, and we offer a comprehensive benefits package that includes comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more.

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