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Senior Customer Relationship Manager

2 months ago

Dallas, Texas, United States Draeger Full time

About Draeger

Draeger is a leading global provider of medical and safety technology solutions. With over 130 years of experience, we are committed to turning technology into technology for life. Our products and solutions are used in hospitals, fire departments, and industrial settings around the world.

Job Responsibilities

As a Senior Customer Relationship Manager, you will be responsible for:

  • Building and maintaining strong relationships with our customers to ensure their success and satisfaction with our Neonatal Care Solutions
  • Providing pre and post-sales support to our Sales team to ensure optimal alignment with customer objectives
  • Implementing strategies to cultivate and maintain strong relationships with our assigned Neonatal Care Solutions accounts
  • Fostering mutually beneficial relationships with internal teams, including Sales, Business Development, Marketing, and Market Fulfillment
  • Acting as the customer's advocate to drive business growth in the US market for the Neonatal Care Solutions
  • Cultivating robust, enduring relationships with both existing and newly acquired customers
  • Strategically prioritizing and managing a diverse array of company and customer activities and inquiries
  • Effectively planning and prioritizing a high volume of Draeger and customer activities and requests
  • Evaluating risk management for each customer and proactively evading dissatisfaction or lost business
  • Working closely with customers to maximize their use of Draeger Neonatal Care Solutions
  • Closely monitoring customer goals and identifying opportunities for expansion
  • Partnering with Sales Executives to successfully close opportunities

Key Qualifications

The ideal candidate will possess:

  • A BSN degree, with an MSN degree preferred
  • Experience in customer engagement, customer implementation, consulting, business development, sales, or a related field
  • Account management, clinical sales, or applications experience
  • Project management skills for technology adoption
  • Change management training with previous experience on large projects in a hospital or IDN setting
  • A strong understanding of value drivers in recurring business models
  • Excellent written, verbal, presentation, and phone communication skills
  • Empathy for customers and a passion for revenue and growth
  • Demonstrated leadership skills
  • Account management skills
  • Problem-solving and analytical skills
  • The ability to understand customer needs and translate into a business solution
  • Strong computer skills, including MS Office, Word, Excel, PowerPoint, and Outlook

Work Environment / Conditions

This is a field-based position, requiring car and air travel on a routine basis. The successful candidate must be able to travel more than 50% of the time.

Benefits

Draeger is committed to fostering a culture that places the focus on employee health and wellbeing, both in the office and at home. We offer a generous benefits package, including comprehensive medical, dental, and vision coverage, paid time off, tuition reimbursement, 401k match, wellness and employee support programs, life insurance, and more.