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Customer Service Team Lead

2 months ago

Rancho Cordova, California, United States Navy Times Full time

About the Role:

We are seeking a highly skilled Customer Care Supervisor to join our team at Navy Times. As a key member of our Revenue Cycle Management (RCM) Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and concerns
  • Maintain accurate and detailed records of customer interactions
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and implement process improvements to enhance customer experience
  • Provide coaching and training to customer-facing staff to ensure exceptional service delivery

Requirements:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance