Customer Service Representative

3 weeks ago


Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

Overview:

K-Designers Home Remodeling Leader - Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients, scheduling appointments, and ensuring a seamless experience for our customers.

Responsibilities:

  • Answer incoming calls from our customers, uncover their needs, and schedule a design consultation with one of our product experts or direct them to the appropriate department.
  • Provide an exceptional customer experience with each call.
  • Accurate entry of customers' information into our database to set each appointment.
  • Make outbound calls to potential customers as necessary for various follow-up initiatives.
  • Additional administrative duties as required.

Qualifications:

  • 1-3 years of experience working in a call center/customer care environment (preferred).
  • Excellent customer service skills, both written and verbal.
  • Excellent typing and grammar skills.
  • Process-focused - structure and consistency are key.
  • Great attention to detail and strong project management skills.
  • The ability to successfully work as part of a team and autonomously.
  • Appointments Plus/CRM knowledge a plus.

Work Environment:

Our call center is a fast-paced and dynamic environment where you will have the opportunity to work with a talented team of professionals. We offer a competitive compensation package, including hourly pay, base pay, and commission pay, as well as opportunities for advancement and professional growth.

About Us:

K-Designers is a rapidly growing, industry-leading organization that is part of a billion-dollar/year company. We offer a collaborative and supportive work environment, with a focus on employee development and growth.



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