Customer Service Representative
3 weeks ago
Overview:
K-Designers Home Remodeling Leader - Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients, scheduling appointments, and ensuring a seamless experience for our customers.
Responsibilities:
- Answer incoming calls from our customers, uncover their needs, and schedule a design consultation with one of our product experts or direct them to the appropriate department.
- Provide an exceptional customer experience with each call.
- Accurate entry of customers' information into our database to set each appointment.
- Make outbound calls to potential customers as necessary for various follow-up initiatives.
- Additional administrative duties as required.
Qualifications:
- 1-3 years of experience working in a call center/customer care environment (preferred).
- Excellent customer service skills, both written and verbal.
- Excellent typing and grammar skills.
- Process-focused - structure and consistency are key.
- Great attention to detail and strong project management skills.
- The ability to successfully work as part of a team and autonomously.
- Appointments Plus/CRM knowledge a plus.
Work Environment:
Our call center is a fast-paced and dynamic environment where you will have the opportunity to work with a talented team of professionals. We offer a competitive compensation package, including hourly pay, base pay, and commission pay, as well as opportunities for advancement and professional growth.
About Us:
K-Designers is a rapidly growing, industry-leading organization that is part of a billion-dollar/year company. We offer a collaborative and supportive work environment, with a focus on employee development and growth.
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