Customer Service Liaison

5 days ago


Rancho Cordova, California, United States BIG HAIRY DOG Full time
Job Overview

We are seeking a highly skilled and organized Customer Service Coordinator to join our team at Big Hairy Dog Information Systems. As a key member of our Service Department, you will be responsible for providing exceptional customer service, scheduling appointments, and coordinating with various departments to ensure seamless order and appointment fulfillment.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and in-person interactions
  • Schedule appointments and coordinate with sales, technical, shipping, and admin departments
  • Process and track internal packets and checklists, ensuring timely completion of tasks
  • Assist with various projects and customer service duties as needed
  • Collaborate with outside vendors and companies to ensure smooth operations
Requirements

To succeed in this role, you will need:

  • Excellent communication and phone skills
  • Strong organizational and time management abilities
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Ability to work well in a fast-paced environment and prioritize tasks effectively
  • Desirable: retail experience, general computer technology knowledge, and additional computer applications skills
About Us

Big Hairy Dog Information Systems has been a leading provider of precision Point-of-Sale and Inventory Control solutions for over two decades. We pride ourselves on delivering exceptional customer service and support, and we're committed to helping our clients succeed in the specialty retail industry.



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