Customer Service Representative

2 hours ago


Rancho Cordova, California, United States BIG HAIRY DOG Full time
Job Title: Customer Service Coordinator

We are seeking a highly skilled and organized Customer Service Coordinator to join our team at Big Hairy Dog Information Systems. As a key member of our Service Department, you will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of customer inquiries, and collaborating with our sales, technical, shipping, and admin departments to coordinate and schedule orders and appointments.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Coordinate and schedule appointments and orders with customers and internal teams
  • Process and track internal packets and checklists
  • Assist with various projects and tasks as needed
  • Collaborate with cross-functional teams to ensure seamless customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Desirable: retail experience, general computer technology, and computer terminology

About Us:

Big Hairy Dog Information Systems is a leading provider of precision Point-of-Sale and Inventory Control solutions for the specialty retail industry. We pride ourselves on delivering exceptional customer service and support, and we're looking for a talented individual to join our team.



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