Customer Service Supervisor

2 weeks ago


Rancho Cordova, California, United States Navy Times Full time
Customer Care Representative Supervisor

We are seeking a highly skilled and compassionate Customer Care Representative Supervisor to join our Revenue Cycle Management Team. As a key driver of our mission to provide exceptional patient care, you will be responsible for leading our team of customer service representatives in delivering outstanding service to our patients and customers.

Key Responsibilities:

  • Provide exceptional customer service to patients and customers via phone, email, and voicemail
  • Manage and resolve billing inquiries and issues in a timely and professional manner
  • Collaborate with internal teams to resolve claims and billing process issues
  • Communicate effectively with patients and customers to resolve issues and provide solutions
  • Lead and develop a team of customer service representatives to achieve exceptional service standards

Requirements:

  • Proven experience in customer service and leadership roles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and technical skills
  • Ability to lead and develop a team of customer service representatives

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful difference in the lives of our patients and customers

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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