Assistant General Manager

2 days ago

Sterling, Virginia, United States Carvana Full time
About Us
ADESA, a Carvana-owned company, operates over 50 locations across the US. Our auto auctions, some spanning 200 acres, offer a wide range of vehicle services, including repair and reconditioning, auction remarketing, and distribution center operations. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM, and more.
We foster a "we" culture, prioritizing teamwork and collaboration. Our industry is fast-paced, competitive, and filled with passionate professionals. We're excited about our future, with plans for multi-year expansion, significant investments in facilities, and increased inventory.
Role and Team
As an ADESA Assistant General Manager, you'll lead customer service experiences for various customer groups and/or manage the vehicle operations team at the Vehicle Logistics Center. You'll develop a high-performing team that exceeds expectations, maintaining a strong understanding of operational, sales, and financial processes. Effective communication and relationship-building skills are essential for success in this role.
Impact
A dedicated Assistant General Manager drives customer service and operational efficiency. You'll develop strategies, inspire your team, and contribute to business growth in a dynamic environment as a valued member of the ADESA community.
Responsibilities
  • People Leadership
    • Set the cultural tone, facilitating a positive, customer-focused environment with strong morale and team collaboration.
    • Recruit and hire exceptional team members, utilizing performance management tools to ensure career development.
    • Resolve employee relations challenges, complaints, and suggestions using sound human relations principles.
    • Ensure proper follow-through on directives, bulletins, schedules, and accounting from the General Manager or corporate sources.
    • Frequently communicate across the team, ensuring cross-functional communication between departments.
  • Business Development
    • Lead the dealer consignment and commercial account teams to achieve maximum sales volume in the most profitable way possible.
    • Support end-to-end solutions for customers, advising the sales team on products, services, and technology maximization.
    • Ensure the use of marketing tools on selected customer accounts as instructed.
    • Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
    • Attend Profit and Loss Statement reviews with the Controller and General Manager, managing sales records, controllable expenses, and cost items affecting profitability.
    • Monitor customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and directives.
  • Customer Service
    • Engage with customers and employees in a transparent, reliable, and positive manner, acting as the at-auction point person for customer-related needs.
    • Ensure fast and friendly service is provided to all customers, supporting growth to the customer base.
    • Resolve customer complaints in a friendly, courteous manner, advising the General Manager or designated manager of serious complaints or incidents.
  • Operations
    • Support operational administration to move vehicles through the process, with a strong understanding of processes, collaboration, and communication.
    • Inspect work performed by auction operations to ensure it conforms to customer requests.
  • Compliance and Safety
    • Monitor and control facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
    • Develop strong partnerships with corporate teams to implement and ensure compliance with company initiatives, policies, procedures, and applicable state and federal laws.
    • Monitor and ensure compliance with contractual customer, contractor, and supplier agreements.
Skills and Attributes
  • Excel in a fast-paced, high-pressure environment where speed and quality are paramount.
  • Self-motivated to drive efficiency, teamwork, and the best customer experience possible.
  • Ability to demonstrate polished and professional behavior.
  • Strong communication and presentation skills.
  • Leads through encouragement and coaching, navigates conflict through positive conflict resolution.
  • Sales and customer-focused, with an organized and systematic approach to work.
  • Demonstrated ability to follow-through with internal partners and external customers.
  • Forward-thinking.
  • Detail-oriented and consistent in job duties execution.
Qualifications
  • High School or GED required.
  • College education preferred.
  • 3+ years of people management experience.
  • 5+ years of customer service experience.
  • Automotive/auction experience preferred.
  • CRM experience preferred.
  • Must be 18 years of age and have a valid driver's license.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And MoreOther Requirements
To perform this job at ADESA, you must meet the following requirements. We'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
  • The physical activity requirements of the position range from Light to Medium Physical Work.
  • Visual acuity requirements include color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working ConditionsThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
  • Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To perform this job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana

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