Security Technology Assistance Center

3 days ago


Sterling, Virginia, United States General Dynamics Information Technology Full time
Job Description

General Dynamics Information Technology (GDIT) is seeking a talented professional to deliver valuable services and solutions to our customers. As a Security Technology Assistance Center (STAC) Call Center Technician, you will be supporting the U.S. Department of State via excellent customer service telephonically, in email and electronically.

Responsibilities:
  • Provide excellent customer support via telephone, email, and other electronic means to respond to customer inquiries and resolve routine issues.
  • Attempts to resolve requests during first contact (at Tier I/II level) using critical thinking, efficiently escalates requests to Tier III as required.
  • Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
  • Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Specialist, other contractors and government personnel supporting the program.
Qualifications:
  • Active Secret Clearance preferred, plus ability to obtain Top Secret.
  • Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training or work/military experience.
  • Customer Service experience preferred, but not required.
  • Logistics experience preferred, but not required.


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