Restaurant Operations Manager

4 days ago


Sterling, Virginia, United States SSP Full time
Job Description

We are passionate about bringing unique dining experiences to airports that reflect the local culture.

The Assistant Restaurant Manager plays a crucial role in partnering with the Restaurant General Manager to lead the restaurant team.

Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example, and developing their team.

Key Responsibilities
  • Recruit, train, and develop a team of Food Travel Experts to deliver exceptional customer service.
  • Maintain all merchandising standards, display presentations, and signing standards, and monitor inventory levels.
  • Assist with planning daily goals, tasks, and assignments to ensure seamless operations.
  • Develop, plan, and assign daily goals, tasks, and Team Member assignments to drive sales and customer satisfaction.
  • Manage, supervise, and evaluate Team Member performance through regular feedback and coaching.
  • Ensure adherence to all company policies and procedures, as well as state health and sanitation standards.
  • Manage all office tasks, including management of funds, media, receiving, inventory, purchasing, team member scheduling, and payroll.
Requirements
  • High School Diploma or equivalent
  • Minimum of two (2) years of experience in the food and beverage industry, in a management/supervisory capacity
  • Full Service and/or Quick Service restaurant experience preferred
  • Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
  • Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
  • Excellent written and verbal communication
  • Effective organizational maturity to prioritize daily, weekly, monthly, and yearly activities

SSP is an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities.



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