Technical Support Specialist

4 weeks ago


Grand Rapids, Michigan, United States Skytron LLC Full time
Technical Support Specialist

At Skytron LLC, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our external healthcare customers.

Key Responsibilities:
  • Diagnose and resolve equipment issues through remote technical support and troubleshooting
  • Serve as a resource and content expert for technical support inquiries concerning Sterile Processing and Clinical Business Intelligence systems and equipment
  • Provide exceptional customer service, prioritizing customer needs and responding quickly to concerns
  • Assist with product training and development of course materials for Sterile Processing and Clinical Business Intelligence equipment
  • Maintain factory certification and proficiency on all servicing product lines
  • Participate in 24-hour on-call technical support rotation for urgent customer issues
Requirements:
  • Capably handle administrative functions, ensuring accurate results with minimal rework
  • Verify work to ensure accurate results, requiring minimal rework
  • Follow work instructions, procedures, safety guidelines, and company policies
  • Meet productivity standards, working efficiently and effectively
  • Be detail-oriented, possessing the ability to multi-task, work under pressure, and meet deadlines
  • Listen to others, expressing ideas with tact and clarity
  • Be internally motivated, working well with minimal supervision
  • Have a high school diploma or GED, with an Associate's degree in electronics or an equivalent combination of education and experience in the electronics industry
  • Possess 3-5 years of related experience, with demonstrated success working in operating room environments and prior technical job-related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Grand Rapids, Michigan, United States Skytron Full time

    About the RoleAs a Technical Support Specialist at Skytron, you will play a critical role in improving patient outcomes by providing innovative and flexible solutions to the acute care market.Key ResponsibilitiesDiagnose and resolve equipment issues for external healthcare customers through remote technical support and troubleshooting.Serve as a resource and...


  • Grand Rapids, Michigan, United States Skytron LLC Full time

    Job Title: Technical Support SpecialistAt Skytron LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and...


  • Grand Rapids, Michigan, United States Skytron Full time

    Technical Support Specialist RoleSkytron is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and resolve equipment issues...


  • Grand Rapids, Michigan, United States Shape Technologies Group Full time

    Job SummaryWe are seeking a highly skilled Technical Service Specialist to join our team at Shape Technologies Group. As a Technical Service Specialist, you will provide technical support to customers on the operation, troubleshooting, and repair of our equipment at their location.Main Responsibilities:Provide technical phone support to customers who are...


  • Grand Rapids, Michigan, United States Applied Innovation Full time

    Job OverviewApplied Innovation is seeking a highly motivated and detail-oriented candidate to fill a full-time opportunity as a Service Technical Development and Support Trainer. The ideal candidate will possess excellent organizational, communication, and technical skills, with certifications and experience with Ricoh, Canon, or other manufacturer's...

  • IT Support Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Helpdesk team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-level technical support to...


  • Grand Rapids, Michigan, United States Ferris State University Full time

    Job Title: KCAD IT Support SpecialistJob Summary: Ferris State University is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a KCAD IT Support Specialist, you will provide technical assistance to faculty, students, and staff, ensuring seamless IT operations. Key Responsibilities: Provide exceptional customer support...

  • IT Support Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States Belcan Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our internal customers, resolving hardware and software issues, and escalating complex problems to senior technicians. Key Responsibilities: Provide technical support and assistance to...

  • IT Support Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States TEKsystems co Allegis Group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems c/o Allegis Group. As a Help Desk Support Technician, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and self-service...


  • Grand Rapids, Michigan, United States Roche Holdings Inc. Full time

    The OpportunityRoche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.You will offer valuable service to laboratory customers in your assigned territory, providing routine technical...


  • Grand Rapids, Michigan, United States The Kendall Group Full time

    Job Summary:The Kendall Group is seeking a skilled Filtration Technical Specialist to join our Forberg Smith division. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through direct contact, phone, and electronic communications.Key Responsibilities: Manage a territory with a...


  • Grand Rapids, Michigan, United States Kent School District Full time

    Job SummaryWe are seeking a highly skilled Data Services and Support Specialist I to join our team at Kent School District. This role will provide technical support and data services to our staff and students, ensuring seamless access to information and resources.Key ResponsibilitiesProvide technical support and troubleshooting for district-wide data systems...


  • Grand Rapids, Michigan, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a highly skilled Field Technician to join our team in Grand Rapids. As a Field Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that all technical requirements are met.Key Responsibilities:Provide technical support to clients via...


  • Grand Rapids, Michigan, United States Grand Rapids Public School District Full time

    Job SummaryThe Customer Service Support Specialist provides technical assistance to Grand Rapids Public Schools staff, students, parents, and approved partners on district-supported hardware, software, and systems. This role involves supporting users over the phone, via chat, email, and in-person, and maintaining documentation and logging activities.Key...


  • Grand Rapids, Michigan, United States Takeda Pharmaceutical Company Ltd Full time

    Job DescriptionAbout BioLife Plasma ServicesAt BioLife Plasma Services, we are committed to improving the lives of patients with rare diseases. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors. We offer a purpose-driven work environment, opportunities for career growth, and a comprehensive...


  • Grand Rapids, Michigan, United States The Salvation Army Central Territory Full time

    Job Summary:As an Administrative Support Specialist with The Salvation Army Central Territory, you will provide critical support to the Site Administrator, ensuring the smooth operation of our office. Your exceptional organizational skills, attention to detail, and ability to work independently will make you an invaluable asset to our team.Key...


  • Grand Rapids, Michigan, United States Roche Holdings Inc. Full time

    At Roche, we're committed to advancing healthcare and improving people's lives. As a Field Engineering Specialist, you'll play a critical role in delivering exceptional technical support to our customers.The Opportunity:Provide routine technical support, on-site service, repair, and installation of Roche products.Diagnose and resolve mechanical, hardware,...


  • Grand Rapids, Michigan, United States Choice Schools Full time

    Job Title: Academic Support SpecialistWe are seeking a highly motivated and dedicated Academic Support Specialist to join our team at Choice Schools. As a key member of our instructional staff, you will play a vital role in supporting the learning and development of our students.Job Summary:The Academic Support Specialist will provide academic support to...


  • Grand Rapids, Michigan, United States Meijer Full time

    Job Summary:Meijer is seeking a highly skilled Technical Engineer to join our Identity Governance and eDiscovery team. As a Technical Engineer, you will be responsible for developing and maintaining technical services and roadmaps to ensure a consistent and repeatable practice is in place.Key Responsibilities: Work with the team and business partners on work...

  • Support Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States The Salvation Army Central Territory Full time

    Job Title: Support SpecialistAt The Salvation Army Central Territory, we are seeking a highly motivated and compassionate Support Specialist to join our team. As a key member of our residential program, you will play a vital role in maintaining a safe and supportive environment for our clients.Key Responsibilities:Provide exceptional support to clients,...