Technical Support Specialist
4 weeks ago
At Skytron LLC, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our external healthcare customers.
Key Responsibilities:- Diagnose and resolve equipment issues through remote technical support and troubleshooting
- Serve as a resource and content expert for technical support inquiries concerning Sterile Processing and Clinical Business Intelligence systems and equipment
- Provide exceptional customer service, prioritizing customer needs and responding quickly to concerns
- Assist with product training and development of course materials for Sterile Processing and Clinical Business Intelligence equipment
- Maintain factory certification and proficiency on all servicing product lines
- Participate in 24-hour on-call technical support rotation for urgent customer issues
- Capably handle administrative functions, ensuring accurate results with minimal rework
- Verify work to ensure accurate results, requiring minimal rework
- Follow work instructions, procedures, safety guidelines, and company policies
- Meet productivity standards, working efficiently and effectively
- Be detail-oriented, possessing the ability to multi-task, work under pressure, and meet deadlines
- Listen to others, expressing ideas with tact and clarity
- Be internally motivated, working well with minimal supervision
- Have a high school diploma or GED, with an Associate's degree in electronics or an equivalent combination of education and experience in the electronics industry
- Possess 3-5 years of related experience, with demonstrated success working in operating room environments and prior technical job-related experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Technical Support Specialist
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Technical Support Specialist
4 weeks ago
Grand Rapids, Michigan, United States Skytron LLC Full timeJob Title: Technical Support SpecialistAt Skytron LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and...
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