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IT Support Specialist

1 month ago

Grand Rapids, Michigan, United States Meijer Full time
Job Summary

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Helpdesk team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide first-level technical support to customers via phone, email, and chat
  • Escalate complex issues to higher-level staff as needed
  • Utilize technical expertise and customer service skills to resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve issues and improve overall customer experience
  • Stay up-to-date with new technologies and products to provide accurate and effective support
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1+ year of experience in IT support or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of multi-platform environments and technical support tools
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance