Technical Service Specialist

2 days ago


Grand Rapids, Michigan, United States Shape Technologies Group Full time
Job Summary

We are seeking a highly skilled Technical Service Specialist to join our team at Shape Technologies Group. As a Technical Service Specialist, you will provide technical support to customers on the operation, troubleshooting, and repair of our equipment at their location.

Main Responsibilities:

  • Provide technical phone support to customers who are diagnosing, troubleshooting, or repairing system issues.
  • Analyze and resolve all assigned support/service problems and issues in a timely and effective manner.
  • Display a comprehensive understanding of product support documentation.
  • Facilitate prompt, open, and direct communication with customers.
  • Ensure company and customer expectations are aligned and define criteria for successful resolution of customer issues.

Requirements:

  • AA degree in Electronics, Robotics, or Mechanical Engineering, or a minimum of 2 years of college/technical school training.
  • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment.
  • Experienced in CNC programming and PLC programming (Beckhoff CX-9000 Series or Omron NX Series).

Travel: Up to 75% for the first 12 months for training, and 50% after the first year.



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