Technical Service Specialist

4 weeks ago


Grand Rapids, Michigan, United States Shape Technologies Group Full time
Job Summary

We are seeking a highly skilled Technical Service Specialist to join our team at Shape Technologies Group. As a Technical Service Specialist, you will provide technical support to customers on the operation, troubleshooting, and repair of our equipment at their location.

Main Responsibilities:

  • Provide technical phone support to customers who are diagnosing, troubleshooting, or repairing system issues.
  • Analyze and resolve all assigned support/service problems and issues in a timely and effective manner.
  • Display a comprehensive understanding of product support documentation.
  • Facilitate prompt, open, and direct communication with customers.
  • Ensure company and customer expectations are aligned and define criteria for successful resolution of customer issues.

Requirements:

  • AA degree in Electronics, Robotics, or Mechanical Engineering, or a minimum of 2 years of college/technical school training.
  • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment.
  • Experienced in CNC programming and PLC programming (Beckhoff CX-9000 Series or Omron NX Series).

Travel: Up to 75% for the first 12 months for training, and 50% after the first year.



  • Grand Rapids, Michigan, United States Skytron LLC Full time

    Technical Support SpecialistAt Skytron LLC, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our external healthcare customers.Key Responsibilities:Diagnose and resolve equipment issues through remote technical support and...


  • Grand Rapids, Michigan, United States Skytron LLC Full time

    Job Title: Technical Support SpecialistAt Skytron LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and...


  • Grand Rapids, Michigan, United States Skytron Full time

    Technical Support Specialist RoleSkytron is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and resolve equipment issues...


  • Grand Rapids, Michigan, United States Skytron Full time

    About the RoleAs a Technical Support Specialist at Skytron, you will play a critical role in improving patient outcomes by providing innovative and flexible solutions to the acute care market.Key ResponsibilitiesDiagnose and resolve equipment issues for external healthcare customers through remote technical support and troubleshooting.Serve as a resource and...


  • Grand Rapids, Michigan, United States Roche Holdings Inc. Full time

    The OpportunityRoche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.You will offer valuable service to laboratory customers in your assigned territory, providing routine technical...


  • Grand Rapids, Michigan, United States The Kendall Group Full time

    Job Summary:The Kendall Group is seeking a skilled Filtration Technical Specialist to join our Forberg Smith division. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through direct contact, phone, and electronic communications.Key Responsibilities: Manage a territory with a...


  • Grand Rapids, Michigan, United States German American Chambers Of Commerce Full time

    Job Title: Field Service Automation SpecialistAre you a skilled automation professional looking for a challenging role in the field? We are seeking a highly motivated and experienced Field Service Automation Specialist to join our team.About the Role:The Field Service Automation Specialist will be responsible for installing, programming, and maintaining...


  • Grand Rapids, Michigan, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a highly skilled Field Technician to join our team in Grand Rapids. As a Field Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that all technical requirements are met.Key Responsibilities:Provide technical support to clients via...


  • Grand Rapids, Michigan, United States Meijer Full time

    Job Summary:Meijer is seeking a highly skilled Technical Engineer to join our Identity Governance and eDiscovery team. As a Technical Engineer, you will be responsible for developing and maintaining technical services and roadmaps to ensure a consistent and repeatable practice is in place.Key Responsibilities: Work with the team and business partners on work...


  • Grand Rapids, Michigan, United States Roche Holdings Inc. Full time

    At Roche, we're committed to advancing healthcare and improving people's lives. As a Field Engineering Specialist, you'll play a critical role in delivering exceptional technical support to our customers.The Opportunity:Provide routine technical support, on-site service, repair, and installation of Roche products.Diagnose and resolve mechanical, hardware,...


  • Grand Rapids, Michigan, United States Kent School District Full time

    Job SummaryWe are seeking a highly skilled Data Services and Support Specialist I to join our team at Kent School District. This role will provide technical support and data services to our staff and students, ensuring seamless access to information and resources.Key ResponsibilitiesProvide technical support and troubleshooting for district-wide data systems...


  • Grand Rapids, Michigan, United States Grand Rapids Public School District Full time

    Job SummaryThe Customer Service Support Specialist provides technical assistance to Grand Rapids Public Schools staff, students, parents, and approved partners on district-supported hardware, software, and systems. This role involves supporting users over the phone, via chat, email, and in-person, and maintaining documentation and logging activities.Key...

  • Parts Specialist

    3 weeks ago


    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job Title: Parts SpecialistAbout the Role:We are seeking a skilled Parts Specialist to join our team at Triad Service Center. As a Parts Specialist, you will play a critical role in identifying parts requested by technicians and customers, providing pricing, and assisting with inventory management.Key Responsibilities:* Identify parts requested and provide...


  • Grand Rapids, Michigan, United States Applied Innovation Full time

    Job OverviewApplied Innovation is seeking a highly motivated and detail-oriented candidate to fill a full-time opportunity as a Service Technical Development and Support Trainer. The ideal candidate will possess excellent organizational, communication, and technical skills, with certifications and experience with Ricoh, Canon, or other manufacturer's...


  • Grand Rapids, Michigan, United States Cinnaire Full time

    Job SummaryThe Loan Servicing Specialist plays a critical role in onboarding and servicing affordable housing and community facility loans through a loan servicing software system. This position requires strong technical skills and excellent customer service abilities to provide timely and effective support to internal and external customers.Key...


  • Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityTriad Service Center is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a key member of our team, you will provide exceptional customer service, support, and technical expertise to our customers.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork with customers to resolve questions...


  • Grand Rapids, Michigan, United States Cinnaire Full time

    Job Summary:The Loan Servicing Specialist is responsible for onboarding and servicing affordable housing and community facility loans through a loan servicing software system. This role provides technical assistance and support to internal and external customers, ensuring timely service delivery and resolving issues proactively.Key Responsibilities: Enter...


  • Grand Rapids, Michigan, United States Ferris State University Full time

    Job Title: KCAD IT Support SpecialistJob Summary: Ferris State University is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a KCAD IT Support Specialist, you will provide technical assistance to faculty, students, and staff, ensuring seamless IT operations. Key Responsibilities: Provide exceptional customer support...


  • Grand Rapids, Michigan, United States Manpower Group Inc. Full time

    Job Title: Service Billing SpecialistWe are seeking a highly skilled Service Billing Specialist to join our team at ManpowerGroup Inc.Key Responsibilities:Support business leaders by creating and interpreting financial and operations reports.Collect, validate, input, and reconcile cost data into system applications.Receive and reconcile purchase...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    Job SummaryThis is a full-time, onsite Summer 2025 internship supporting the Technical Field Services team. This team provides 'at the elbow' support for our clinicians and business users. Their work includes but is not limited to laptop and peripheral troubleshooting, support of software related issues and workflow analysis to ensure our technology is used...