Field Engineering Specialist

4 weeks ago


Grand Rapids, Michigan, United States Roche Holdings Inc. Full time
The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory, providing routine technical support, on-site service, repair, and installation of Roche products.

The role involves diagnosing and resolving mechanical, hardware, software, and system failures, documenting all activities, contributing to quality improvement, and focusing on maximizing customer satisfaction.

This is a field-based role that requires daily travel and up to 50% overnight travel. Our ideal candidate would reside in Kalamazoo or Grand Rapids or between the two cities.

Requirements
  • High school diploma and 2 years of technical school or equivalent military training or work experience
  • 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
  • Successful completion of training or certification as defined by RD Services Leadership and policy
  • The ability to travel, including overnight travel
Preferred Qualifications
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships


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