Expert Project Engineer
2 days ago
Proven IT is seeking a highly skilled and experienced Expert Project Engineer to join our team. As a key member of our Managed IT Services team, you will be responsible for delivering complex IT projects from concept to completion, including server, cloud, networking, and security appliance installation and support.
Key Responsibilities- Project Delivery: Take proposed scope of work and deliver solutions to clients in a timely and professional manner.
- Collaboration: Work closely with project managers, solutions architects, and team leads to ensure all deliverables are understood and met.
- Technical Expertise: Have an expert understanding of hardware, software, and systems recommended by our team of solutions architects.
- Network and Security: Provide server infrastructure, including network builds, DNS, DHCP, domain hosting, and visualization software (Hyper V and VM Ware) and AWS.
- Cloud Migration: Implement office 365 migrations and set up wireless access points.
- Documentation: Document all projects in a knowledge center for customer calls in Connectwise Manage.
- Problem-Solving: Use advanced level logic and knowledge to solve complex system and network problems.
- Professional Development: Willing to gain certification on Proven IT products; software and hardware systems.
- Communication: Encourage and build positive relationships and communicate effectively with all co-workers, outside customers, and possibly vendors.
- Help Desk: Resolve help desk tickets when not on projects.
- On-Site Support: Provide on-site and deep dives during onboardings.
- Flexibility: Willing to work weekends and after hours (outside of business hours) for project implementations.
- Customer Focus: Focus on delivering great customer experiences through projects and client interactions.
- Education: Bachelor's degree in Computer Science or combination of related experience and certifications.
- Experience: 7 plus years of experience working in the IT Tier II or Tier III field preferred.
- Customer Service: Strong knowledge of customer service.
- Certifications: MCSE and CCNA certifications.
- Physical Demands: Ability to work in a physical office, ability to travel to client sites, knowledge of back up technology and cloud technology, advanced understanding of networking and security appliances (Cisco, Meraki, Sophos, Ruckus), strong understanding of server infrastructure, Hyper V and VM Ware knowledge, experience implementing migrations, Microsoft licensing experience a plus.
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