Customer Service Ambassador

3 weeks ago


North Wales, Pennsylvania, United States Park Creek Place of North Wales Full time

About the Role:

We are seeking a highly skilled and compassionate individual to join our team as a Customer Service Ambassador at Park Creek Place of North Wales. As a key member of our community, you will be responsible for providing exceptional support to our residents, guests, and vendors.

Key Responsibilities:

  • Provide general assistance to residents, guests, and vendors, ensuring a warm and welcoming environment.
  • Answer telephone calls and respond to inquiries in a professional and courteous manner.
  • Monitor surveillance cameras, door alarms, life safety systems, and building alarms to ensure the safety and security of our community.
  • Process reports for work orders, incidents, and concerns, and take prompt action to resolve issues.
  • Receive and deliver packages, plants, prescription drugs, and other items as requested.
  • Maintain the sign-in/out log for community keys and gate passes.
  • Assist other departments with administrative functions and provide support as needed.
  • Ensure timely response and follow-up to resident, family, and employee concerns, striving to provide a high level of customer satisfaction.

Requirements:

  • Three months of related experience is preferred.
  • Ability to communicate clearly and effectively in English.
  • Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
  • Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
  • Ability to work as part of a team and handle multiple tasks efficiently.
  • Ability to make independent decisions when circumstances warrant such action.

What We Offer:

Park Creek Place of North Wales offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. We also offer DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. We require that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.



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