Customer Service Representative

4 weeks ago


North Wales, Pennsylvania, United States Western Pest Services Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Western Pest Services. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns
  • Coordinate schedules and resolve issues with our service technicians
  • Communicate with our field operations team to ensure seamless service delivery
  • Manage accounts receivable and collection efforts
  • Provide proactive customer follow-up and ensure timely resolution of issues

Requirements

  • High school degree or equivalent
  • Excellent phone etiquette and professional demeanor
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of MS Office environment and customer service principles
  • Excellent written and verbal communication skills

What We Offer

  • Competitive compensation package
  • Comprehensive benefits, including medical, dental, vision, and 401K
  • Paid time off and award-winning company-paid training
  • Opportunities for growth and development

About Western Pest Services

Western Pest Services is a premier provider of pest control solutions, protecting homes and businesses in our area. We are committed to providing exceptional service and support to our customers, and we are seeking a highly skilled Customer Service Representative to join our team.



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