Customer Service Representative

4 weeks ago


North Wales, Pennsylvania, United States FedEx Office Full time

Job Summary: We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless execution of customer orders.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs.
  • Product Knowledge: Demonstrate expertise in printing, signs and graphics, and shipping product lines, and recommend appropriate FedEx Office products and services.
  • Order Management: Take complex customer orders using order systems and provide accurate pricing information.
  • Operations: Assemble parcels, prepare goods for shipping, and maintain a safe, clean, and orderly retail store.

Requirements:

  • Education: High school diploma or equivalent education.
  • Experience: 6+ months of specialized experience.
  • Skills: Excellent verbal and written communication skills, ability to work with minimal supervision, and ability to perform work activities requiring cooperation and instruction.

Working at FedEx Office: We are an equal opportunity employer and prohibit discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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