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Customer Service Representative

1 month ago

Chicago, Illinois, United States Kennedy Services Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Kennedy Services. As a key member of our customer service team, you will be responsible for resolving customer complaints and issues in a professional and courteous manner.

Key Responsibilities
  • Communicate with customers via telephone to resolve outstanding balance issues and negotiate payment plans
  • Process payments and update customer records as necessary
  • Document all customer interactions and activities in our system
  • Provide exceptional customer service and ensure a positive experience for all customers
  • Work collaboratively with our team to achieve customer satisfaction and resolution goals
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required
About Us

Kennedy Services is a leading staffing services company with over 40 years of experience. We are committed to providing exceptional service to our clients and customers, and we are seeking a highly motivated and skilled individual to join our team.