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Senior Technical Support Engineer

1 month ago

Orlando, Florida, United States ServiceNow Full time

At ServiceNow, we're on a mission to make the world work for everyone. As a Technical Support Engineer, you'll play a critical role in helping our customers succeed by providing top-notch technical support and guidance. You'll be part of a global team that's passionate about delivering exceptional customer experiences and driving innovation in the industry.

What You'll Do:

  • Resolve complex technical issues for our customers using your expertise in relational databases, object-oriented programming, and web application stacks.
  • Collaborate with cross-functional teams to identify and address technical issues, and provide input on process and product improvements.
  • Develop and maintain strong relationships with customers, understanding their needs and delivering tailored solutions to meet their expectations.
  • Stay up-to-date with the latest technologies and trends in the industry, and apply that knowledge to drive innovation and improvement in our support processes.

What We're Looking For:

  • Strong technical skills, with experience in relational databases, object-oriented programming, and web application stacks.
  • Excellent communication and problem-solving skills, with the ability to articulate complex technical solutions to customers.
  • Experience working in a team environment, with the ability to collaborate and communicate effectively with colleagues and customers.
  • A passion for delivering exceptional customer experiences and driving innovation in the industry.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with training and mentorship programs to help you succeed in your role.
  • A dynamic and inclusive work environment, with a diverse team of talented professionals who are passionate about making a difference.
  • The chance to work on cutting-edge technologies and projects, and contribute to the development of innovative solutions that make a real impact.

ServiceNow is an Equal Employment Opportunity Employer.

We welcome applications from diverse candidates, and are committed to creating an inclusive environment where everyone feels valued and respected.