Senior Technical Support Engineer, Performance Optimization

4 weeks ago


Orlando, Florida, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team as a Performance Support Engineer. In this role, you will be responsible for managing and resolving complex technical issues related to performance and instance availability for our ServiceNow platform.

As a Performance Support Engineer, you will be the last point of escalation within the technical support department and will mentor junior team members in various technologies. You will need to have a strong understanding of the ServiceNow platform and be able to troubleshoot difficult technical issues.

The ideal candidate will have a proven track record of troubleshooting complex technical issues, experience with relational databases, Java, and scripting languages such as JavaScript, Python, and Perl. You will also need to have advanced Unix/Linux experience and a working knowledge of web application components.

In addition to your technical skills, you will need to have excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems. You will also need to be able to work well in a team environment and be able to work productively while unsupervised.

Key Responsibilities
  • Manage and resolve complex technical issues related to performance and instance availability
  • Mentor junior team members in various technologies
  • Work closely with the technical support team to resolve customer issues
  • Develop and maintain technical documentation and knowledge base articles
Requirements
  • Proven track record of troubleshooting complex technical issues
  • Experience with relational databases, Java, and scripting languages
  • Advanced Unix/Linux experience
  • Working knowledge of web application components
  • Excellent written and verbal communication skills
  • Ability to work well in a team environment
Preferred Qualifications
  • Experience with ServiceNow platform
  • Knowledge of ITIL and ITSM
  • Experience with Splunk and other monitoring tools


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