Guest Services Supervisor

2 weeks ago


Eatontown, New Jersey, United States Hotel Eatontown LLC Full time
Job Overview

Hotel Eatontown LLC is seeking a dedicated and proactive individual for the role of Front Office Manager. This position is pivotal in overseeing the front desk operations and ensuring an exceptional experience for our guests.

The Front Office Manager will be responsible for managing the front desk team, collaborating closely with department heads, including the Assistant General Manager and General Manager, to drive revenue, enhance guest satisfaction, and uphold superior service standards.

Key Responsibilities:
  • Lead the hiring, training, scheduling, and performance management of front desk personnel.
  • Ensure adherence to hotel policies and procedures.
  • Promote a culture of outstanding guest service through exemplary leadership.
  • Foster a positive work environment and high employee morale.
Qualifications:
  • A minimum of 2 years of recent experience in hotel management with a strong emphasis on guest service.
  • Demonstrated success in delivering exceptional customer service.
  • Assertive, results-driven, and motivated individual.
  • Ability to inspire and implement positive changes within the team.
  • Highly organized with excellent communication skills and attention to detail.
  • Exemplary role model for guest service and professionalism.
  • Proficient in basic computer skills, including Windows, MS Word, Excel, and Outlook.
  • Ability to work independently and follow directives effectively.
About Us:

Hotel Eatontown LLC is committed to excellence in hospitality. We believe that our guests choose us for our attentive and caring team members. Our philosophy is that small gestures can create extraordinary experiences.

We prioritize your success and provide a supportive work environment. Expect challenges and responsibilities that go beyond a typical job. Join us in creating memorable experiences for our guests.



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