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Guest Services Coordinator

2 months ago


Eatontown, New Jersey, United States Tinton Falls Lodging Realty LLC Full time
Position Overview

The Tinton Falls Lodging Realty LLC is on the lookout for dedicated customer service experts to fill the role of Full-Time Front Desk Agent. If you excel in a dynamic environment and take pride in enhancing guest experiences, we invite you to consider this opportunity. Exceptional candidates who excel in this position may find avenues for career advancement within our organization.

**Important Note**: We are in search of candidates who can commit to full-time hours. Flexibility to work various shifts, including weekdays and weekends, is essential:

7:00 a.m. – 3:00 p.m.

3:00 p.m. – 11:00 p.m.

Various mid-shifts (e.g., 9:00 a.m. – 5:00 p.m., 12:00 p.m. – 8:00 p.m., etc.)

Only apply if you can accommodate the required flexible shifts.

Key Responsibilities:

· Exhibit a proactive approach and outstanding communication abilities in a prominent and essential role.

· Assist guests with check-in, check-out processes, and reservation management efficiently.

· Address guest inquiries and resolve concerns promptly, courteously, and effectively.

· Collaborate with team members and other departments to foster a positive workplace atmosphere.

· Go above and beyond to ensure guests feel welcomed, informed, and cared for throughout their stay.

· Experience with OnQ pm is advantageous.

· *Candidates must be willing and able to work flexible hours, including nights, weekends, and holidays.*