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Guest Services Supervisor

2 months ago

Eatontown, New Jersey, United States Hotel Eatontown LLC Full time
Position Overview

Hotel Eatontown LLC is a well-established hospitality organization that provides exceptional service in the mid-level hotel sector. We are seeking a dedicated and experienced individual for the role of Front Office Manager to guide our outstanding front desk team.

The Front Office Manager will oversee all aspects of front desk operations, managing staff and ensuring guest satisfaction. This role requires close collaboration with department heads, including the Assistant General Manager and General Manager, to meet revenue goals, enhance guest experiences, and uphold service excellence.

Key Responsibilities:

  • Manage the recruitment, training, scheduling, and performance of front desk personnel.
  • Ensure adherence to hotel policies and procedures.
  • Promote a culture of exceptional guest service through leadership and example.
  • Foster a positive work environment and high employee morale.

Qualifications:

  • A minimum of 2 years of recent experience in hotel management with a strong focus on guest services.
  • Demonstrated success in delivering outstanding customer service.
  • Proactive, results-driven, and assertive in approach.
  • Ability to inspire and implement positive changes within the team.
  • Highly organized and motivated individual with excellent communication skills and attention to detail.
  • Must exemplify professionalism and guest service standards at all times.
  • Strong communication skills, organization, and detail orientation are essential.
  • Flexibility in work hours is required.
  • Basic computer proficiency, including knowledge of Windows, MS Word, Excel, and Outlook.
  • Ability to work independently while following established guidelines.

About Us:

Hotel Eatontown LLC is a family-owned business committed to excellence in hospitality. We believe that our guests choose us for our dedicated and attentive team members. Our philosophy centers on the idea that thoughtful gestures create remarkable hospitality experiences.

We strive to support your professional journey, encouraging your growth and success within our organization.

Embrace the opportunity for responsibility and challenges in a rewarding environment.