Guest Services Manager

2 weeks ago


Eatontown, New Jersey, United States Hotel Eatontown LLC Full time
Position Overview

Hotel Eatontown LLC is a prominent player in the hospitality sector, offering a range of career opportunities for driven individuals with strong leadership and communication skills. We are currently in search of a Front Desk Supervisor to guide our outstanding front desk team.

The Front Desk Supervisor will oversee the daily operations of the front desk, ensuring exceptional service for our guests while managing the front desk staff. This role collaborates closely with the General Manager to achieve financial goals, enhance guest satisfaction, and uphold superior service standards. A comprehensive understanding of the hotel brand, the property, and the management company is essential.

Key Responsibilities:

  • Manage the recruitment, training, scheduling, and performance of front desk personnel, including addressing employee concerns and facilitating their professional development.
  • Demonstrate adherence to hotel policies and procedures.
  • Promote the highest standards of guest satisfaction through exemplary leadership.
  • Foster a positive work environment and maintain high employee morale.

Qualifications:

  • A minimum of 1 year of recent experience in a hotel management capacity with a strong focus on guest service.
  • Proven ability to deliver outstanding customer service.
  • Assertive, results-driven, and motivated individual.
  • Capability to inspire and implement positive changes within the team.
  • Highly organized, self-motivated, and detail-oriented with excellent communication skills.
  • Exemplary professionalism and guest service should be modeled at all times.
  • Strong organizational and communication skills are essential.
  • Flexibility in work hours is required.
  • Basic computer proficiency, including knowledge of Windows, MS Word, Excel, and Outlook.
  • Ability to work independently while also following instructions effectively.


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