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Guest Services Coordinator
2 months ago
Bayside Enterprises LLC is seeking a polished and approachable Guest Services Coordinator to ensure a warm welcome for all visitors. This role involves managing both online and phone reservations, as well as confirming payment methods during the check-in process. A friendly and professional demeanor is essential when interacting with guests and fellow team members.
To excel in this position, you will need to provide guests with comprehensive information about our facilities and the local area, while remaining informed about nearby attractions that may interest them.
Key Responsibilities:- Facilitate the check-in and check-out process for guests.
- Handle and oversee reservations made through various channels.
- Confirm guests' payment methods upon arrival.
- Allocate rooms to guests and communicate any special offers available.
- Arrange transportation services for guests as requested.
- Deliver detailed information regarding the hotel and its amenities.
- Stay informed about local attractions and events that may appeal to guests.
- High school diploma or equivalent.
- Prior experience in the hospitality sector is preferred.
- Excellent written and verbal communication abilities.
- Professional appearance and demeanor.
- Proficiency in Microsoft Office applications.
- Willingness to learn and adapt on the job.
- Outstanding customer service skills.
- Availability for flexible working hours.