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Guest Services Manager

2 months ago

Eatontown, New Jersey, United States Hotel Eatontown LLC Full time
Position Overview

Hotel Eatontown LLC is a prominent establishment in the hospitality sector, offering exciting career paths for individuals who are enthusiastic, proactive, and possess strong interpersonal skills. We are currently in search of a qualified candidate for the role of Front Desk Supervisor to guide our outstanding front desk team.

The Front Desk Supervisor will oversee all front desk activities, manage staff, and ensure guest satisfaction. This role collaborates closely with the General Manager to meet revenue targets, enhance guest experiences, and uphold exceptional service standards. A comprehensive understanding of the hotel brand, the property, and the management company is essential for success in this position.

Key Responsibilities:

  • Manage the recruitment, training, scheduling, and performance issues of front desk personnel, including their development and motivation.
  • Demonstrate adherence to hotel policies and procedures.
  • Ensure the highest level of guest satisfaction by leading through example.
  • Foster a positive work environment and high employee morale.

Qualifications:

  • A minimum of 1 year of recent experience in a hotel management capacity with a strong emphasis on guest service.
  • Proven success in delivering outstanding customer service.
  • Assertive, goal-oriented, and driven to achieve results.
  • Ability to inspire and implement positive changes within the team.
  • Highly organized, motivated, and detail-oriented individual with excellent communication skills.
  • Exemplary professionalism and guest service standards are expected at all times.
  • Strong communication skills, organization, and attention to detail are crucial.
  • Willingness to work flexible hours as needed.
  • Basic computer proficiency, including knowledge of Windows, MS Word, Excel, and Outlook.
  • Capability to work independently while also following instructions effectively.