Customer Support Specialist

3 days ago


Johnston, Iowa, United States Staff Finders Inc Full time
About the Job

We are seeking a highly motivated and dedicated Customer Support Representative to join our team at Staff Finders Technical Inc. This role provides an opportunity to work with cutting-edge agricultural technology products while delivering exceptional service to our dealers and customers.

Key Responsibilities
  • Provide front-line technical support via phone, email, and chat to assist with product inquiries.
  • Troubleshoot and offer solutions to customers for a wide range of products.
  • Document interactions in the case management system for tracking and reference.
  • Create and maintain online support tools and solutions to enhance customer experience.
Working Hours & Location

Contact Center operates from 7:00 AM to 7:00 PM CST, Monday through Friday. Four rotating shifts are available within these hours:

  • 7:00 AM - 3:30 PM
  • 8:00 AM - 4:30 PM
  • 9:00 AM - 5:30 PM
  • 10:30 AM - 7:00 PM

You must be available to work any of the 8-hour shifts within this window. This is an on-site position located in Johnston, IA, with an option to work from home on Fridays.

Training & Development
  • Initial training will take place during the 8:00 AM - 4:30 PM shift for approximately 6 weeks.
  • Full productivity is typically reached within 3-4 months.
  • Occasional travel to Des Moines Works for factory tours and visits to nearby farms is expected.
Qualifications
  • At least 6 months of call center or customer service experience.
  • Strong troubleshooting and research skills.
  • Excellent written and verbal communication abilities.
  • Proficiency with Microsoft Office Suite.
  • Reliable home internet and a quiet workspace for remote work as needed.
  • Willingness to work occasional overtime and holidays.
  • Solid work history with proven reliability and dependability.
Preferred Skills
  • Knowledge of agricultural equipment, turf (mowers), or utility vehicles.
  • Experience in agriculture or technology dealer channels.
  • Bachelors degree in Agriculture, Business, Engineering, IT, or a related field.


  • Johnston, Iowa, United States The Judge Group Full time

    Job Title: Customer Support SpecialistAt The Judge Group, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients via various communication channels.Key Responsibilities:- Provide front-line...


  • Johnston, Iowa, United States TekWissen LLC Full time

    Job OverviewTekWissen Group is a leading workforce management provider with a global presence. Our client is a renowned American corporation that manufactures agricultural machinery, heavy equipment, and lawn care equipment.Job SummaryWe are seeking a highly skilled Customer Support Representative II to join our team. As a key member of our client's support...


  • Johnston, Iowa, United States Mindlance Full time

    Job Title: Customer Support Representative IIAt Mindlance, we are seeking a highly skilled and motivated Customer Support Representative II to join our team. As a key member of our e-Commerce Contact Center, you will be responsible for providing exceptional customer service and support to our clients in the agriculture, turf, and utility vehicle...


  • Johnston, Iowa, United States Mindlance Full time

    Job Title: Customer Support Representative IIAt Mindlance, we are seeking a highly skilled Customer Support Representative II to join our team. As a key member of our e-Commerce Contact Center, you will be responsible for providing exceptional customer service to our Region 4 (USA/Canada/Australia) customers and dealers.Key Responsibilities:Take inbound...


  • Johnston, Iowa, United States Mindlance Full time

    Job Title: Customer Support Representative IIAt Mindlance, we are seeking a highly skilled Customer Support Representative II to join our team. As a key member of our e-Commerce Contact Center, you will be responsible for providing exceptional customer service to our Region 4 (USA/Canada/Australia) customers and dealers.Key Responsibilities:Take inbound...


  • Johnston, Iowa, United States Valeo Networks Full time

    Job OverviewValeo Networks is seeking a highly motivated and self-driven Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide technical support to customers via...


  • Johnston, Iowa, United States US Tech Solutions Full time

    Job Title: Customer Support RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at US Tech Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Johnston, Iowa, United States Kelly Full time

    About the JobWe are seeking a highly skilled Customer Service Associate to join our team at Kelly. As a Customer Service Associate, you will be responsible for providing top-notch customer service and support to our clients in the agriculture industry.Key Responsibilities:Provide information and solutions to channel partners, customers, and company personnel...


  • Johnston, Iowa, United States Staff Finders Inc Full time

    About the JobStaff Finders Technical Inc. is seeking a highly skilled and dedicated Customer Support Representative to join our e-Commerce Contact Center team. This role provides an opportunity to work with cutting-edge agricultural technology products while delivering exceptional service to our dealers and customers. You will serve as the front line for...

  • Support Specialist

    3 weeks ago


    Johnston, Iowa, United States ChildServe Full time

    About the RoleWe are seeking a dedicated and compassionate Support Specialist to join our team at ChildServe. As a Support Specialist, you will play a vital role in supporting children and young adults with daily living and encouraging their independence.Key ResponsibilitiesAssist individuals with daily living tasks, such as personal care, meal preparation,...


  • Johnston, Iowa, United States Mindlance Full time

    Job Title: Customer Support Representative IIJob Summary:We are seeking a highly skilled Customer Support Representative II to join our team at Mindlance. As a key member of our e-Commerce Contact Center, you will provide exceptional support to our customers and dealers in the Region 4 (USA/Canada/Australia) regarding part orders and other items available...


  • Johnston, Iowa, United States Kelly Full time

    About the JobWe are seeking a highly skilled Customer Service Associate to join our team at Kelly. As a Customer Service Associate, you will be responsible for providing top-notch customer service and support to our clients in the agriculture industry.Key ResponsibilitiesProvide information and solutions to channel partners, customers, and company personnel...

  • IT Support Specialist

    4 weeks ago


    Johnston, Iowa, United States Dexian Full time

    Job SummaryWe are seeking a highly skilled IT Support Technician to join our team at Dexian. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to technical support inquiries and resolve routine issues via our ticketing...


  • Johnston, Iowa, United States Omni Inclusive Full time

    Job Description:As a member of the End User Support team at Omni Inclusive, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end-users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.Key...


  • Johnston, Iowa, United States Omni Inclusive Full time

    Job Summary:As a Desktop Support Engineer at Omni Inclusive, you will be responsible for providing high-quality technical support to end-users, ensuring seamless service delivery and excellent customer experience. This role requires strong technical expertise, excellent communication skills, and a collaborative approach to resolving customer problems.Key...


  • Johnston, Iowa, United States Mead Lumber Company Inc Full time

    Job Opportunity: Construction Sales Support AssociateMead Lumber Company Inc is a leading provider of building products to professional contractors and remodelers. With 53 locations across nine Midwestern states, we are committed to growth and seeking driven individuals who desire a career opportunity.As a Construction Sales Support Associate, you will play...


  • Johnston, Iowa, United States Volt Full time

    Job Summary:As an Infrastructure Engineer (Desktop Support) at Volt, you will be responsible for providing technical support and maintenance for desktop computers and related equipment. This includes imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Key Responsibilities: Perform...


  • Johnston, Iowa, United States Yoh Full time

    {"title": "Collections Specialist Opportunity", "description": "Job SummaryWe are seeking a skilled Collections Specialist to join our team in Des Moines, Iowa. As a Collections Specialist, you will be responsible for identifying and investigating payment arrears, communicating with debtors, and managing debtors and arrears processes.Key...


  • Johnston, Iowa, United States Kelly Services, Inc. Full time

    Customer Support Associate Job DescriptionKelly Services, Inc. is seeking a Customer Support Associate to join our team.Key Responsibilities:Treat each customer with individual attention and strive to consistently improve the overall customer experience and service satisfaction.Process all customer inquiries and build rapport with customers.Identify customer...


  • Johnston, Iowa, United States Innova Solutions Full time

    Job Title: Litigation SpecialistA leading company, Innova Solutions, is seeking a skilled Litigation Specialist to join their team.Job Summary:The successful candidate will be responsible for identifying and developing strategies for the resolution of trouble accounts, protecting client assets, and arranging for repossession of equipment in accordance with...