Administrative Support Professional

1 day ago


Johnston, Iowa, United States Kelly Full time
About the Role

Kelly is seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide front-line technical support, information, and solutions to customers on product-related inquiries, issues, and concerns.
  • Assist customers via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
  • Handle general product questions, availability, compatibility inquiries, and address product issues/complaints for Ag, Residential, and Commercial Turf, and Golf products.
  • Assist with warranty registration and provide out-of-warranty assistance.
  • Conduct parts and publications lookups.
  • Support Loyalty Rewards programs.
  • Report to the Enterprise Contact Center team.
Requirements
  • Excellent written and verbal communication skills.
  • Strong interpersonal communication, negotiation, and conflict resolution skills.
  • At least 6 months of customer service/support experience.
  • Proficient with Microsoft Office products.
  • Strong computer, research, and troubleshooting skills.
  • Availability to work support hours and occasional holidays to support the business.
What We Offer

Kelly offers a competitive salary and benefits package, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus, and holiday pay plans, as well as a transit spending account.

We are committed to providing a supportive and inclusive work environment that fosters growth and development opportunities. If you are a motivated and customer-focused individual who is looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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