Infrastructure Support Specialist
15 hours ago
As an Infrastructure Engineer (Desktop Support) at Volt, you will be responsible for providing technical support and maintenance for desktop computers and related equipment. This includes imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Key Responsibilities:
Perform routine maintenance and troubleshooting tasks to ensure optimal system performance.
Document and record information, including contact lists, process logs, and problem incidence reports.
Develop and maintain basic documents and records, including customer information updates and exterior shipment orders.
Maintain equipment, supplies, and data supporting processes or operations.
Basic printer operations, including replacing toner and pickup rollers, and performing trouble shooting by following KB articles to resolve end-user tickets.
Requirements:
Knowledge of computing and networking concepts and fundamentals.
1 year or more IT experience preferred, but recent college graduates will be considered.
Education Requirements:
Degree in an Information Technology discipline or equivalent experience.
Work Schedule:
Monday - Friday, 1st Shift.
Location:
Urbandale, IA 50322.
Benefits:
Volt offers benefits (based on eligibility) that include health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
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