Desktop Support Specialist
20 hours ago
As a Desktop Support Engineer at Omni Inclusive, you will be responsible for providing high-quality technical support to end-users, ensuring seamless service delivery and excellent customer experience. This role requires strong technical expertise, excellent communication skills, and a collaborative approach to resolving customer problems.
Key Responsibilities:
• Provide break-fix support for laptop, desktop, tablets, and associated hardware peripherals
• Offer IMAC support, including large-scale/bulk office moves/re-stack activities
• Support operating systems, base load software, MS Office suite, and other business applications
• Troubleshoot access-related issues with smart cards, passwords, and security
• Provide support for mobility devices (iOS/iPhone/iPad) and VIP/home-based office (HBO) users
• Manage the ticket queue in the Remedy system and ensure timely resolution and closure
• Coordinate with vendors for end-user support and perform managed print service invoicing/meter read/polling report verification
• Perform end-user support-related security and controls and compliance tasks
• Collaborate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades
• Provide IT support for on-site or off-site events and meetings, including site setup and coordination with venue IT/AV contacts
• Participate in disaster recovery and emergency response activities in the event of emergency situations at local sites
Requirements:
• Strong understanding of client-based operating systems
• Proficient understanding of level 1 Helpdesk services
• Strong knowledge of client-based applications
• Proficient with common network protocols (TCP/IP) for device connectivity issues
• Excellent communication and customer engagement skills
• Strong analytical skills, work ethic, and problem-solving skills
• Basic safety knowledge to assist users with ergonomic equipment
• Ability to lift heavy equipment within the stockroom
• Customer experience-focused with a customer-centric attitude
• Professional and courteous, with the ability to work in a high-density client environment
• Flexible for traveling to remote sites/colocations
• Technical certification (Microsoft/Client/Dell) in a similar field is an added advantage
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