Property Executive Leader

Job Number
Job Category Property Leadership
Schedule Full-Time
Relocation? Yes
Position Type Management
JOB SUMMARY

The General Manager serves as the principal strategic leader of the property, overseeing all operational facets including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, while ensuring a favorable return on investment for both Marriott International and property ownership.

Ensures the execution of the Marriott brand service strategy and brand initiatives aimed at exceeding guest expectations, enhancing profitability, and increasing market share.

Holds the property leadership team accountable for executing strategies and fosters their professional growth.

The role involves leveraging Marriott International sales engines and initiating independent sales activities to drive demand.

Ensures alignment between the objectives of Marriott and property owners to achieve brand positioning and success. Cultivates owner loyalty through proactive communication, expectation management, and delivering robust business results. The position is actively engaged in the local community, fostering strong relationships with local officials, businesses, and customers. Represents the values of Marriott Hotels & Resorts and the JW brand in all leadership endeavors.

CANDIDATE PROFILE

Education and Experience

• A minimum of a 2-year degree from an accredited institution in Business Administration, Hotel and Restaurant Management, or a related field; with 8 years of experience in management operations, sales and marketing, finance, and accounting, or a related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field; with 6 years of experience in management operations, sales and marketing, finance, and accounting, or a related professional area.

Preferred:

• Previous experience as a General Manager in a limited or full-service property.
• Flexibility to work varied hours including weekends, holidays, and late nights.
• Proven career progression within the property industry, showcasing exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Remains informed about industry trends and assesses competitive strengths and weaknesses; identifies new business opportunities; formulates business plans to optimize customer satisfaction, profitability, and market share; ensures alignment of property business plans with Marriott brand strategies; translates Marriott's global strategic plan into actionable property initiatives.

Business Strategy Execution

Implements business plans to enhance customer satisfaction, profitability, and market share; ensures alignment of property business plans and personnel with MHR/JW brand strategies; holds the leadership team accountable for successful execution of business plans; experiments with innovative ideas and takes calculated risks to enhance guest satisfaction and profitability; evaluates the effectiveness of property business strategies to inform future enhancements; consistently ensures positive impacts on property performance.

Sales and Marketing

Collaborates closely with the Sales and Marketing team to devise revenue-generating strategies; identifies new business leads, crafts tailored sales approaches, and actively pursues leads with the Sales and Marketing team; ensures alignment of sales and marketing strategies with brand objectives and effective execution against established goals; ensures property leaders understand and utilize Marriott demand engines to their fullest potential; enhances guest preference for the property through seamless booking experiences and quality interactions with the sales team.

Talent Management and Organizational Capability

Develops a cohesive and high-performing Executive Committee that consistently seeks positive results and improvement; provides specific feedback and holds the Executive Committee accountable for performance; creates learning and development opportunities for employees; effectively executes development plans for direct reports based on their strengths, development needs, and career aspirations; ensures all managers do the same for their teams; identifies resource needs to strengthen the property team; creates succession plans for future openings; actively supports the staffing process; ensures effective work processes, systems, and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Acts as a passionate advocate for the brand, ensuring that the brand's intent is reflected in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, the leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees; champions change; inspires and motivates the team to achieve operational excellence; embodies MHR/JW brand values in all leadership actions.

Business Information Analysis

Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensuring the property operates within budgetary guidelines and achieves profit margin goals; utilizes business information to identify indicators of product and service successes and areas for improvement; integrates business information into business plans.

Employee and Labor Relations

Ensures fair and respectful treatment of all employees; builds rapport with employees by fostering open communication and engaging with them on the frontlines; maintains an open-door policy; ensures compensation and benefits are competitive within the labor market; publicly celebrates employee successes; collaborates with Human Resources to enhance employee engagement and monitor local labor conditions to address issues as needed.

Revenue Management

Works with the Revenue Management team to establish effective pricing strategies, balancing seasonality, economic factors, customer segments, property objectives, and customer satisfaction; develops revenue strategies that support MHR/JW brand positioning in the local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies opportunities to grow occupancy, RevPAR, and market share by researching competitor strategies; manages labor and capital expenses effectively.

Owner Relations

Fosters strong relationships with property owners through proactive and ongoing communication; keeps owners informed of brand initiatives and guest experiences; provides owners with comprehensive analyses of property performance, incorporating guest, financial, and employee data; balances owner interests with Marriott brand interests and develops solutions that create value for both parties; promotes ideas for enhancing property service and profitability to ownership.

Customer and Public Relations Management

Engages with guests and customers frequently to gather feedback on their experiences; utilizes guest/customer feedback to recognize outstanding employee service and improve service delivery; emphasizes accountability for addressing service failures and developing innovative solutions to exceed guest expectations; establishes a strong market presence by promoting an exemplary property/brand image, engaging with the local community, and forming strategic alliances with local officials, businesses, and customers; anticipates the needs of large groups or high-profile guests to deliver exceptional service; ensures that products, services, and events receive appropriate publicity.

Company/Brand Policy, Procedures, and Standards Compliance

Ensures property compliance with legal, safety, operational, labor, and Marriott brand standards; conducts routine and surprise quality assurance audits with specific departments; holds employees accountable for regular audits; performs detailed inspections to ensure that facilities are well-maintained, safe, and meet or exceed guest expectations; ensures employees are properly trained and adhere to standards.

Compensation for this position ranges from $223,000 to $276,000 annually.

Marriott provides a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various life and work wellness benefits.

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