Multifamily Operations Leader

2 weeks ago

Atlanta, Georgia, United States Camden Property Trust Full time
Job Overview

Position Summary
The Operations Leader at Camden Property Trust is entrusted with overseeing the financial, administrative, and resident service operations of a multifamily portfolio that includes multiple communities. This role encompasses facilities oversight, contract management, vendor coordination, resident engagement, and collaboration with the central processing team to execute accounting tasks related to resident accounts. Reporting to the General Manager, the Operations Leader will also contribute to the overall success of the community and supervise the maintenance team within the assigned portfolio. A high level of professionalism and sound decision-making is essential, with a commitment to fostering Camden's culture.

Key Responsibilities
  • Support the General Manager in driving the overall performance and success of the assigned multifamily portfolio, focusing on customer satisfaction, occupancy rates, retention, net operating income (NOI), expense management, and other performance metrics.
  • Work alongside the General Manager and other departments to develop and implement strategic initiatives aimed at achieving community performance objectives and enhancing portfolio outcomes.
  • Oversee supervisory functions including recruitment, training, coaching, performance evaluations, salary management, disciplinary actions, and terminations. Maintain an open-door policy to address employee concerns and issues.
  • Foster a positive work environment by promoting employee engagement and conducting regular check-ins.
  • Exhibit a comprehensive understanding of apartment maintenance operations, including facilities management, contract oversight, and vendor relationships. Assist the General Manager in community maintenance and ensure that capital improvements are executed to uphold market standards and asset integrity.
  • Manage resident relations for the assigned multifamily portfolio.
  • Collaborate with the central processing team to ensure the execution of essential operational functions.
  • Devise strategies to enhance customer satisfaction scores across the assigned multifamily portfolio.
  • Ensure consistent compliance with company policies, procedures, and industry regulations (e.g., Fair Housing, OSHA, Safety, etc.) among on-site management and staff.
  • Assist the General Manager in building and managing a high-performing team by fostering a trusting work environment, encouraging collaboration, recognizing team contributions, coaching through challenges, and supporting career development goals.
  • Complete administrative tasks promptly, including system-based approvals.
  • Ensure community adherence to safety standards and compliance with industry and governmental regulations.
  • Oversee new developments or renovations within the community, including market analysis, providing property management insights to construction teams, and conducting apartment inspections.
  • Monitor social media channels and collaborate with the Sales Manager to develop strategies that enhance customer service and satisfaction.
  • Establish goals to improve customer service while managing expenses to optimize NOI.
Qualifications
  • Fundamental knowledge of multifamily operations, with the ability to identify issues and effectively resolve problems.
  • Experience in residential property management is required, with supervisory experience preferred.
  • Demonstrated attention to detail and accuracy.
  • Positive demeanor, strong work ethic, and the ability to inspire and lead others.
  • Flexibility to work varied hours, including weekends and holidays as necessary.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
Additional Information
  • This position may involve a mix of sedentary work and mobility, including climbing stairs to tour and inspect apartments regularly.
  • Repetitive hand and wrist motions may occur while using a computer and writing.
  • Work is typically conducted in an office environment with daily exposure to outdoor conditions when touring the community.
  • Hazards can be mitigated through proper safety training and the use of personal protective equipment (PPE).
  • Ability to manage stressful and diverse work situations is essential.
  • Emotional stability and personal maturity are critical attributes for this role.
  • Long hours and irregular schedules, including weekends, may be required.
  • Periodic travel by automobile may be necessary for work-related tasks.
  • Attendance and punctuality are crucial for success in this position.
This job description is not exhaustive and may be adjusted to meet the business and organizational needs of Camden Property Trust. Employees must meet job-related qualification standards and be capable of performing essential functions with or without reasonable accommodations.

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