Guest Services Coordinator

1 week ago

Baltimore, Maryland, United States ROOST Baltimore Full time
Position Overview

ROOST Baltimore is redefining the luxury hospitality experience. We pride ourselves on creating a welcoming environment where guests can enjoy thoughtfully designed accommodations and meaningful interactions. This role is essential in ensuring that our guests receive exceptional service throughout their stay.

Key Responsibilities
  • Oversee daily operations for the front desk, ensuring smooth opening and closing procedures.
  • Manage guest arrivals, departures, and extended stays with attention to detail.
  • Collaborate with housekeeping to uphold high standards of cleanliness and service.
  • Prepare and distribute invoices, audit reservations, and ensure all guest requests are documented and fulfilled.
  • Assist in monitoring accounts receivable and perform general billing tasks.
  • Act as the first point of contact for guest inquiries and resolve complaints effectively.
  • Supervise and train front desk staff, ensuring adherence to established procedures.
  • Contribute to the development and implementation of standard operating procedures.
  • Perform additional duties as required to meet business needs.

Benefits:

  • Comprehensive benefits package including Health, Vision, Dental, and Life insurance.
  • 401(k) Retirement Savings Plan.
  • Paid time off including vacation, holidays, personal, and sick days.

Qualifications:

  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Proficient with computers and quick to learn new software.
  • Excellent interpersonal skills, capable of working well with colleagues and guests.
  • Effective communication skills in English (reading, writing, speaking) to engage with guests and team members.
  • Willingness to work a flexible schedule, including weekends and holidays as needed.

ROOST Baltimore is an equal opportunity employer committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds to apply.

Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications.

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