Guest Services Representative

1 week ago


Baltimore, Maryland, United States Donohoe Companies Full time

Donohoe Companies

is seeking enthusiastic individuals to embody our commitment to exceptional hospitality.

FRONT DESK AGENT | GUEST SERVICE PROFESSIONAL (FULL TIME)


HILTON EXPERIENCE REQUIRED


Position Overview:

As a front desk agent, you will play a crucial role in delivering outstanding guest experiences and ensuring a welcoming atmosphere. Your responsibilities will include managing room bookings, providing essential information to guests, and processing payments for services rendered.

Key Responsibilities:

  • Efficiently check guests in and out, adhering to established hotel and brand standards.
  • Provide guests with comprehensive information regarding hotel amenities, policies, and local attractions.
  • Manage the hotel’s phone system, directing calls to the appropriate departments and accurately taking messages.
  • Handle guestroom reservations, including modifications and cancellations.
  • Address inquiries, requests, and concerns from guests, collaborating with other departments to meet special requests.
  • Perform cashier duties, including cashing traveler's checks and posting charges to guest accounts.
  • Notify housekeeping and maintenance of any issues reported by guests regarding rooms or facilities.
  • Follow established security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
  • Maintain the cleanliness and organization of the Front Office area.

Additional Duties:

  • The hotel operates continuously, requiring flexibility in scheduling to meet business demands.
  • All employees must comply with the hotel’s policies and procedures as outlined in the employee handbook.

Required Skills and Competencies:

  • Excellent communication and interpersonal skills.
  • Ability to stand for prolonged periods.
  • Capability to thrive in a fast-paced environment.
  • Strong judgment and composure in challenging situations.

Donohoe Companies

Website

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