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Guest Services Coordinator

2 months ago

Baltimore, Maryland, United States ROOST Baltimore Full time
Position Overview

ROOST Baltimore is redefining the luxury hospitality experience. We provide an environment where guests can enjoy a meticulously designed atmosphere, foster meaningful connections, and discover a variety of enriching experiences during their stay.

Key Responsibilities
  • Oversee daily operational functions to ensure smooth opening and closing procedures.
  • Manage tasks related to guest arrivals, departures, and extended stays.
  • Collaborate closely with housekeeping to uphold quality standards and ROOST protocols.
  • Generate and distribute invoices, conduct audits on reservations, and ensure guest requests are accurately recorded and fulfilled.
  • Assist in monitoring accounts receivable aging and perform general billing tasks.
  • Serve as the initial point of contact for guest inquiries and concerns.
  • Supervise and train front desk staff on a daily basis, ensuring adherence to established procedures.
  • Contribute to the development and implementation of current and future standard operating procedures.
  • Perform additional duties as required to meet business needs.
Benefits
  • Comprehensive benefits package including Health, Vision, Dental, Life insurance, and more.
  • 401(k) Retirement Savings Plan.
  • Paid time off including vacation, holidays, personal, and sick days.
Qualifications
  • Detail-oriented with the ability to work independently and manage multiple tasks simultaneously.
  • Proficient with technology and quick to learn new systems.
  • Strong interpersonal skills with the ability to engage positively with colleagues and guests.
  • Effective communication skills in English (reading, writing, speaking) to interact with guests, coworkers, and management.
  • Willingness to work a flexible schedule, including weekends and holidays as needed.

ROOST Baltimore is an equal opportunity employer committed to fostering an inclusive workplace free from discrimination based on any protected characteristic. We value diversity and encourage qualified individuals to apply.

Note: This job description is intended to convey the general nature and level of work performed by employees in this role. It is not a comprehensive list of all duties, responsibilities, and qualifications required.