Customer Service Representative

3 weeks ago

Lakeland, Florida, United States Primo Water Full time
Customer Care Agent Task

Overview:

At Primo Water Corporation, we strive to create a healthier environment for our customers and communities. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Customer Care Agent to join our team.

Responsibilities:

  • Resolve customer issues and maintain a commitment to customer care, ensuring that customer needs are met.
  • Anticipate customer needs and provide advice to deliver appropriate solutions.
  • Handle and resolve inbound calls, focusing on a one-and-done philosophy.
  • Provide specific information, updates on delivery, and schedule service requests and appointments.
  • Record complaints and overcome objections respectfully.
  • Acquire and apply knowledge of products, services, and processes.
  • Leverage systems and processes efficiently and effectively.
  • Meet or exceed established goals.
  • Able to multitask in a fast-paced environment.
  • Seek guidance from team members to resolve issues and identify appropriate issues for escalation.

Requirements:

  • Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Previous experience in a customer service environment.
  • Preferred bilingual.
  • Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
  • Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
  • Prioritizes well, shows energy, reacts to opportunities, installs urgency in others, meets deadlines.
  • Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
  • Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
  • Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
  • Synthesizes information - Combines and integrates information in order to make sound conclusions, recommendations, or decisions.
  • Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
  • Develops and maintains collaborative working relationships that facilitate working across boundaries, groups, or organizations and facilitates the achievement of goals.
  • Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.

Benefits:

  • Full suite of health benefits, including Medical, Prescription Drug, Dental, Vision, and Life Insurance.
  • Income protection, Paid Time off, and Holidays.
  • 401(k) Savings Plan with employer contributions.
  • Opportunities for personal and professional growth.

Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

We recognize the exceptional engagement and innovation displayed by individuals with disabilities and seek skilled and qualified individuals to share our mission.

We are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team.

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