Customer Service Representative

1 week ago


Lakeland, Florida, United States Adam Rutz - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Adam Rutz - State Farm Agent.

Job Summary

The ideal candidate will possess excellent communication skills, a strong ability to relate to customers, and a proactive approach to problem-solving. As a Customer Relations Representative, you will be responsible for establishing and maintaining strong customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about insurance options.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-up and communication.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Use a customer-focused review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with other agency team members to ensure seamless customer service and support.
Requirements
  • Dedicated to providing exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Proactive approach to problem-solving and customer relationship management.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • Competitive base salary and commission structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off and vacation days.
  • Valuable career-building experience and professional development opportunities.


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