Customer Service Representative Evening Shift
3 days ago
Job Title: Customer Service Representative Evening Shift
Job Summary:
We are seeking a Customer Service Representative to join our team at Planet Fitness. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the first point of contact for our members and will be responsible for creating a positive experience for them.
Responsibilities:
* Greet members, prospective members, and guests in a friendly and welcoming manner
* Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours
* Facilitate needed updates to member accounts
* Respond to member questions and concerns in a timely and professional manner
* Assist in maintaining the neatness and cleanliness of the club
Requirements:
* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* Diplomacy in all interactions
Physical Demands:
* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Occasional lifting up to 50 lbs
Benefits:
* Competitive hourly rate
* Opportunities for advancement
* Employee recognition program
If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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