Customer Service Representative

3 days ago


Longmont, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a positive member experience by greeting members, prospective members, and guests in a friendly and welcoming manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and assisting with new member sign-ups.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
Other
  • Employee Recognition Program
  • Advancement Opportunities


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