Customer Service Representative Evening Shift
4 weeks ago
As a Customer Service Representative with Planet Fitness - PF Baseline Fitness, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Provide exceptional customer service to members, prospective members, and guests, ensuring a welcoming and inclusive environment.
- Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Must be 16 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefits
- Dental insurance.
- Employee discounts.
- Free uniforms.
- Health insurance.
- Opportunity for advancement.
- Training & development.
- Vision insurance.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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