Customer Service Representative Evening Shift

4 weeks ago


Longmont, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview
As a Customer Service Representative with Planet Fitness - PF Baseline Fitness, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a welcoming and inclusive environment.
  • Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 16 years of age or older.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Benefits
  • Dental insurance.
  • Employee discounts.
  • Free uniforms.
  • Health insurance.
  • Opportunity for advancement.
  • Training & development.
  • Vision insurance.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness



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