Customer Service Representative
4 weeks ago
At Fred Loya Insurance, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.
Responsibilities:- Provide professional, courteous service to internal and external customers
- Answer questions regarding customers' policies
- Accept payments and process transactions
- Identify potential needs the customer may have regarding their policy
- Follow up with customers on quotes, renewals, and cancellations
- Involved with marketing initiatives for new business development on an as-needed basis
- Maintain a neat and clean work area and office
- Perform FNOLs (vehicle inspections)
- Take vehicle pictures (squatting, bending, flexing required)
- Bank run deposits
- Other duties as assigned
- Must be 18 years old
- Bilingual (English/Spanish) a plus or required (depends on regional needs)
- Business professional attire
- High School diploma or equivalent
- Full-time employment
- Pass State Licensing Requirements
- Good customer service skills
- Good communication skills
- Reliable transportation
- Goal-oriented and self-motivated
- Ability to approach potential clients and offer our services
- Must be assertive and ability to provide a first-rate experience for our customers
- Bonus pay
- Paid training
- Paid holidays
- Paid vacation days
- Paid sick days
- Health/Dental/Vision/Life and other plans available/401K Matching
- Opportunity for rapid career growth advancement
- Performance evaluations every 6 months
Loya Insurance Group is an Equal Opportunity Employer. It is our policy to recruit and hire the most qualified individual for the position(s) available without regard to race, color, sex, religion, age, national origin, sexual orientation, gender identity/expression, disability, citizenship, and veteran status.
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